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Aurelius317's avatar
Aurelius317
7 years ago
Solved

Battlefield V - Black Screen (No Sound) When Launching From Origin and NVidia

Black Screen (No Sound) When Launching From Origin and NVidia. After about 2 minutes, the window closes and returns to origin. Product: Battlefield V Platform: PC   Please specify your platform m...
  • EA_Darko's avatar
    EA_Darko
    7 years ago

    Hey @Aurelius317, thanks for getting back with the information I requested.


    Looking at your DxDiag and would you mind seeing if there are any updated drivers for your GPU, I think that the last 1080 driver update was after the 11/11 which is what you have installed.

    You will also need to update your Windows, you are running the updated version from April of this year and would need to be running the most recent version.


    Darko

EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
7 years ago

Hey @Aurelius317, sorry to see that you are having issues.


Would you mind sharing your DxDiag with us so that we can take a look at your system?

In the meantime would you mind trying the following steps:

  • Run Ccleaner and let it clean away
  • Clean boot your system
  • Do a fresh install of your GPU drivers
  • Set Origin and BF1 to run as admin and launch

If it works great, if not can you

  • Repair Battlefield V from  your My Game Library - just right click on it and hit repair
  • Launch the game again

If it still is not working can you

  • Do a clean install of both Origh and Battlefield V

If all else fails can you Try another windows user account to see if the game works.

Let me know how you get on.


Darko

  • Aurelius317's avatar
    Aurelius317
    7 years ago

    Hi,

    I have attached my DxDiag.

    I have tried the following with no luck:

    • Run Ccleaner and let it clean away
    • Set Origin and BF1 to run as admin and launch
    • Repair Battlefield V from  your My Game Library - just right click on it and hit repair
    • Launch the game again
    • Do a clean install of both Orign and Battlefield V

    I will try:

    - Clean boot

    - Clean install of GPU driver.

  • Aurelius317's avatar
    Aurelius317
    7 years ago

    Update:

    I tried:

    - Clean boot

    - Clean install of GPU driver.

    - Tried Launching from a different windows user account.

    No Luck. I'm officially out of ideas.

    Considering returning for a refund.

  • Aurelius317's avatar
    Aurelius317
    7 years ago

    I peeked at the windows event viewer. This is what is showing up when the game fails to launch.

    Faulting application name: bfv.exe, version: 1.0.67.38148, time stamp: 0x5be4b75f
    Faulting module name: bfv.exe, version: 1.0.67.38148, time stamp: 0x5be4b75f
    Exception code: 0x80000003
    Fault offset: 0x0000000009f4fa47
    Faulting process id: 0xc2c
    Faulting application start time: 0x01d4831f3e8db198
    Faulting application path: C:\Program Files (x86)\Origin Games\Battlefield V\bfv.exe
    Faulting module path: C:\Program Files (x86)\Origin Games\Battlefield V\bfv.exe
    Report Id: e93c3866-9c5b-467e-a4c3-5fa6c5e67cca
    Faulting package full name:
    Faulting package-relative application ID:

    • EA_Darko's avatar
      EA_Darko
      Icon for Community Manager rankCommunity Manager
      7 years ago

      Hey @Aurelius317, thanks for getting back with the information I requested.


      Looking at your DxDiag and would you mind seeing if there are any updated drivers for your GPU, I think that the last 1080 driver update was after the 11/11 which is what you have installed.

      You will also need to update your Windows, you are running the updated version from April of this year and would need to be running the most recent version.


      Darko

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