Re: My BFV account was mistakenly banned.

Hey Shevare​​, 

It's great that you've already created a case and appealed. If you followed these steps to create the appeal, then your case is with the right team. Unfortunately, we're unable to make any changes or discuss details of your account here on the forums because we lack the necessary tools and records to investigate. Please keep an eye on your case history page and the ToS team will reach back out once that review is complete. Thanks!

i aint got a clue what this is about, been playning this for 2017 hours 

and suddly get this when i log in  ec 10901 which seems like it's a ban but for what ??

and great, need to follow a link  penealty history which end up with a circle just going around endless.

any got a another way to reach out for this lift of ban.

Hey skullcracker33​​, 

Unfortunately, we're unable to support any account-related requests here on the forums, including account bans. If you feel that an action was placed on your account incorrectly, please follow these steps to create an appeal so that our Terms of Service team can take another look. Hopefully following the link on that page will help load the Penalty History site, but if not, the page also offers an alternative method.

Once you create an appeal, you can keep tabs on the status of your case by accessing your case history page. The ToS team will connect with you via email once they complete their review of your case. Please note that response times may vary, so we appreciate your patience!

Also banned today for "gameplay enhancements."

Never added anything to the game and always played clean with only my own skill. I've also been playing since it game out as well. Totally out of the blue. I obviously appealed but I'm not hopeful. Tbh I'll probably end up just closing my EA account. 

Just adding to the discussion. Also came home to a permanent ban after lunch today. I've been playing since it came out. Never had anything running and obviously no cheats loaded or used (I wouldn't be posting here). The reason listed is "gameplay enhancements" but no other information is given on what that is. It's frustrating because there are real cheaters in the game and EA instead bans normal players. I'm guessing this is some sort of automated or AI BS. 

Already appealed but not hopeful in the outcome given the lack of information in the accusation. 

problem is when i hit the appeal and penealty history see pic i cant get any longer. 

cannot go the page, only getting the swirling vortex

only  thing i got is under advance launce option   -PerfOverlay.FpsDisplayScale 3- 

cant see that should result in a ban

fun part under Open CasesYou don't have any open cases right now.

finaly got inYou can no longer access Battlefield V.

Your ban began on Jan. 09, 2026 and is permanent.

Why we took action

We observed Gameplay enhancement in BATTLEFIELD V.

This means using unauthorized methods to enhance in-game performance by removing gameplay constraints or improving in-game abilities (e.g. weapon, movement, or item enhancements).

lol got a razer mouse and a old merch stealth keyboard and my pc wtf

Also banned with the same reason, WTF EA with your updates ?? 

Also get the same reason for nothight, EA <removed> updates with mass BANS 

[CM edit - profanity]

Also get the same reason for nothight, EA <removed> updates with mass BANS 

[CM edit - profanity]

I downloaded and played Battlefield 6. Today I started playing BFV and guess what, a BAN!

What does this mean? Battlefield V is now inaccessible to you. The ban began on January 9, 2026 and is permanent. Why did we take action? We observed gameplay enhancements in Battlefield V. This means using unauthorized methods to improve in-game performance, such as removing in-game restrictions or enhancing in-game abilities (e.g., weapon, move, or item upgrades).

My account, which I've been playing with since 2014, is now useless. I want my game back! I'm a BFV fan! They're deliberately banning me to make me play BF6!

Dear EA Support Team,

I am writing this message in absolute frustration and disbelief.

Today, January 10, after the latest Battlefield V client update, my account was suddenly and permanently banned for alleged cheating. Let me be very clear: I have never used cheats, hacks, or any third-party software. I have invested countless hours into this game, played honestly, and respected the rules at all times.

This ban happened immediately after your recent update — and now suddenly hundreds of legitimate players are being labeled as cheaters? That does not look like fair anti-cheat enforcement. That looks like a broken detection system punishing innocent players for your technical mistakes.

It is unacceptable that loyal customers are being treated this way without proper investigation, transparency, or proof. An automated system is not infallible, and blindly trusting it while ignoring player appeals is deeply disrespectful to your community.

I demand:

A manual review of my case

A clear explanation of what exactly triggered this ban

Immediate action to fix false positives caused by the latest update

If this issue is not addressed properly, you are effectively telling honest players that their time, money, and trust mean nothing to you.

I expect a serious response — not a generic automated reply.

What the <removed> is going on here, EA? Why are you banning regular players in BFV?

[CM edit - profanity]

Why did CM combine multiple threads into one? I get it's a bad look but this looks even worse by trying to hide multiple issues in one thread. The CMs have already indicated multiple times they can do nothing to help but now they're actively trying to hide it. 

Hi everyone,

I've been a dedicated Battlefield V player for over 1,000 hours, grinding legit matches without any cheats, hacks, or third-party software. Suddenly, out of nowhere, I got hit with a permanent ban from EA, and I have no idea why—it just says "violation of rules," but I've followed all guidelines strictly. No warnings, no prior issues, nothing. This game means a lot to me, and losing all that progress sucks big time. 

Hey GOOGLE_HAN_03​​, 

If you feel that an action was placed on your account incorrectly, please follow these steps to create an appeal so our Terms of Service team can take another look. They'll have the right tools and records to review this for you.

Unfortunately, we're unable to support account-related requests, such as investigating bans, so please do keep an eye on your case history page once that appeal is created. Once the review of your appeal is complete, the ToS team will reach back out by email. Please note that response times may, so we really appreciate your patience! 

Welcome to the club

Hey FlyZp​​, 

It seems like our forum filter ate your post up! Apologies about that, but your post is available again now. 

Unfortunately, we don't have the tools to support account-related requests here on the forums and are unable to discuss account details. You'll want to follow these steps to create an appeal so our Terms of Service team can take another look with the right tools and records.

Please keep an eye on your case history page once that appeal is created, and the ToS team will reach back out once that review is complete. Thanks!

I'm Unable to apply Appeal reaquest coz sustem says 

It's unable to submit a request, total fail 

Hey FlyZp​, 

Could you please try again after a couple of hours and let us know if the error persists? Or try again using a different browser. Thanks! 

Are you for real ? Just try again and again ??

Mb u move u and tell tech team what's happening ? 

Hey FlyZp​, 

I'm afraid that the form you are currently using is the best method to connect with the right team that can review your case. I understand that it's frustrating to face errors in the process of getting heard, so your understanding on this is greatly appreciated. 

I already did :(

They're trying to get players to buy BF6 by banning them from other games, I think that's pretty obvious :D

They banned me today too.

Thanks for the useless automatic reply. Everyone knows the "right" team will do anything about it, like it happened to many other people