BF5 White screen at start

Product: Battlefield V
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number Intel(R) Core(TM)2 Duo CPU E8500 @ 3.16GHz (2 CPUs), ~3.2GHz
Enter RAM memory size in GB 6
Are you using any software with an overlay? No
Which part of the game is the issue happening in? Game Menu
In which game menu were you when the bug occurred? start
Please select your region Europe
On which server did this happen?
When did this happen? (dd.mm.yy hh:mm)
Summarize your bug My game dont start. i run the game and the screen get all white. i reinstal DirectX, Reinstall Microsoft C++, Microsoft .NET framework., Adobe Flash Player and run at administrator. I reinstall the game and origin and nothing. bought this game to my nethew on christmas and it didnt work. never starts.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? many users report this error. i follow tje instructions that i founf in this forum, https://answers.ea.com/t5/Technical-Issues/Battlefield-V-White-Screen-Black-Screen/td-p/8611976 it didnt work for me. i bought this game and my nephew cant play it. dxdialg attached
What happens when the bug occurs? white screen
What should be happening instead? game starts

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My game dont start. i run the game and the screen get all white. i reinstal DirectX, Reinstall Microsoft C++, Microsoft .NET framework., Adobe Flash Player and run at administrator. I reinstall the game and origin and nothing. bought this game to my nethew on christmas and it didnt work. never starts.