Forum Discussion

DAMGrunt's avatar
7 years ago

BFV crashes

Product: Battlefield V
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number NVIDIA GeForce GTX 780 Ti
Enter RAM memory size in GB Available OS Memory: 16298MB RAM
Which part of the game is the issue happening in? Single Player War Story
Which part of the mode? Under No Flag
Please select your region North America
On which server did this happen? not known - happens on both Single Play and Multi-player
When did this happen? (dd.mm.yy hh:mm) 12.12.18 13.21
Summarize your bug While in single player Screen Locks - need to force end (alt+F4) while in multi-player - Hard stop... computer reboots
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? I'm doing nothing special... BFV is loaded on non OS drive... standard drive type...
What happens when the bug occurs? Screen locks... Alt+TAB does displays the Origin menu, but does not go there when selected. Force end (Alt+F4) ends BFV but not Origin..
What should be happening instead? no crash...

Event Viewer...

Faulting application name: bfv.exe, version: 1.0.68.26495, time stamp: 0x5c092e76
Faulting module name: KERNELBASE.dll, version: 10.0.17763.134, time stamp: 0x1659a33b
Exception code: 0x887a0005
Fault offset: 0x0000000000055299
Faulting process id: 0x21bc
Faulting application start time: 0x01d4925d121fedd6
Faulting application path: D:\Program Files (x86)\Origin Games\Battlefield V\Battlefield V\bfv.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 010867cb-fd91-4751-82c3-9a1dbb3bf268
Faulting package full name:
Faulting package-relative application ID:

DETAIL _ 

System

- Provider

[ Name] Application Error

- EventID 1000

[ Qualifiers] 0

Level 2

Task 100

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2018-12-12T21:24:19.506855100Z

EventRecordID 2413

Channel Application

Computer RAIDMAX

Security

- EventData

bfv.exe
1.0.68.26495
5c092e76
KERNELBASE.dll
10.0.17763.134
1659a33b
887a0005
0000000000055299
21bc
01d4925d121fedd6
D:\Program Files (x86)\Origin Games\Battlefield V\Battlefield V\bfv.exe
C:\WINDOWS\System32\KERNELBASE.dll
010867cb-fd91-4751-82c3-9a1dbb3bf268

7 Replies

  • Anonymous's avatar
    Anonymous
    7 years ago
    Same issue here:
    Faulting application name: bfv.exe, version: 1.0.68.32584, time stamp: 0x5c1007a4
    Faulting module name: KERNELBASE.dll, version: 10.0.17763.134, time stamp: 0x1659a33b
    Exception code: 0x887a0005
    Fault offset: 0x0000000000055299
    Faulting process id: 0x6e4
    Faulting application start time: 0x01d4959b669deb23
    Faulting application path: C:\Program Files (x86)\Origin Games\Battlefield V\bfv.exe
    Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
    Report Id: 3b25c672-e53d-4eb7-b959-eb66fc490328
    Faulting package full name:
    Faulting package-relative application ID:
  • I am having the same issue as well. The game crashes consistently during start, and as a game/match is beginning. From what I've found, it look's like it could be an issue with iTune's installation; i'm going to uninstall it here and see what happens.....

  • im_livegolf's avatar
    im_livegolf
    7 years ago

    Alright, I'm back!  I just played my first full round since buying the game. I uninstalled iTunes, with all of it's components and BF V worked without crashing. Amazing. If anyone else see's this, uninstalling iTune's may be the thing to do.

    The reason why I thought it might be iTunes is because in researching a couple of forums, it looks like iTunes improperly modifies the permissions of CLSID and AppID in Windows 10 (and prior). Instead of trying to kill my computer, I decided to stay faaarrrrr away from RegEdit, and just uninstalled iTunes. (I used IOBit Uninstaller to super-remove everything).

    Their respective owner's need to be changed back to Administrator using RegEdit. I was following this post:  https://answers.microsoft.com/en-us/windows/forum/windows_8-performance/event-id-10016-the-application-specific-permission/9ff8796f-c352-4da2-9322-5fdf8a11c81e

    In the event that this link disappears/breaks, the main directions are below:

    1. Open Regedit.
    2. Go to HKEY_Classes_Root\CLSID\*CLSID*.
    Note: *CLSID* stand for the ID that appears in your event viewer error. In your case, it's {C2F03A33-21F5-47FA-B4BB-156362A2F239}.
    3. Right click on it then select permission.
    4. Click Advance and change the owner to administrators. Also click the box that will appear below the owner line.
    5. Apply full control.
    6. Close the tab then go to HKEY_LocalMachine\Software\Classes\AppID\*APPID*.
    Note: *AppID* is the ID that appears in your event viewer. In your case it's {316CDED5-E4AE-4B15-9113-7055D84DCC97}.
    7. Right click on it then select permission.
    8. Click Advance and change the owner to administrators.
    9. Click the box that will appear below the owner line.
    10. Click Apply and grant full control to Administrators.
    11. Close all tabs and go to Administrative tool.
    12. Open component services.
    13. Click Computer, click my computer, then click DCOM.
    14. Look for the corresponding service that appears on the error viewer.
    15. Right click on it then click properties.
    16. Click security tab then click Add User. Add SYSTEM then apply.
    17. Tick the Activate local box.

     

    Note: the actual strings in RegEdit will be different for you, and correspond to the strings in the errors found in Event Viewer 

    Other Note: Be INCREDIBLY careful in RegEdit. You can mess stuff up pretty quickly. Always back up your computer!!

  • Dear EA,

    BFV game gets stuck on black loading screen often in between matches, almost half of the time. 

    Also, please fix spawn points in Conquest, I think the spawn points are too far from a flag your team owns.

  • I get the same or a similar issue but in multiplayer. I've never got it in single player.

    Product: Battlefield V
    PlatformPC
    Please specify your platform model. PC
    AMD or Nvidia Model Number NVIDIA GeForce GTX 1070 - Asus Strix OC
    Enter RAM memory size in GB Available OS Memory: 16298MB RAM
    Which part of the game is the issue happening in? Multiplayer
    Which part of the mode? Conquest
    Please select your region: Europe
    On which server did this happen? Unknown
    When did this happen? (dd.mm.yy hh:mm): 29.12.18 16:41 (GMT)
    Summarize your bug: During multiplayer my game crashes all of a sudden. Sometimes I get a hard crash then I have to reload BF5, sometimes I get a long in game stutter or pause then the game crashes.
    How often does the bug occur? Once a week.
    Steps: How can we find the bug ourselves? Play the game....
    What happens when the bug occurs? Sometimes there is a 1-5 second freeze then the game crashes or the game crashes. Either way it is all of a sudden. I do get random client freezing for 1-2 seconds every game.
    What should be happening instead? No crash

    Application Crash Logs (Event Viewer)

    Log Name: Application
    Source: Application Error
    Date: 29/12/2018 16:40:45
    Event ID: 1000
    Task Category: (100)
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: 
    Description:
    Faulting application name: bfv.exe, version: 1.0.68.32584, time stamp: 0x5c1007a4
    Faulting module name: KERNELBASE.dll, version: 10.0.17763.134, time stamp: 0x1659a33b
    Exception code: 0x887a0006
    Fault offset: 0x0000000000055299
    Faulting process ID: 0x3f4c
    Faulting application start time: 0x01d49f950eaed2b2
    Faulting application path: C:\Games\Origin\Battlefield V\bfv.exe
    Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
    Report ID: 111b6740-e3e3-47ce-a399-7df727e43b27
    Faulting package full name:
    Faulting package-relative application ID:
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2018-12-29T16:40:45.897918400Z" />
    <EventRecordID>961</EventRecordID>
    <Channel>Application</Channel>
    <Computer></Computer>
    <Security />
    </System>
    <EventData>
    <Data>bfv.exe</Data>
    <Data>1.0.68.32584</Data>
    <Data>5c1007a4</Data>
    <Data>KERNELBASE.dll</Data>
    <Data>10.0.17763.134</Data>
    <Data>1659a33b</Data>
    <Data>887a0006</Data>
    <Data>0000000000055299</Data>
    <Data>3f4c</Data>
    <Data>01d49f950eaed2b2</Data>
    <Data>C:\Games\Origin\Battlefield V\bfv.exe</Data>
    <Data>C:\WINDOWS\System32\KERNELBASE.dll</Data>
    <Data>111b6740-e3e3-47ce-a399-7df727e43b27</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    </EventData>
    </Event>

  • Updated Mouse Driver and removed keyboard drivers (different mouse/keyboards)…. Crashes seems to stop... probably a memory conflict with the 3 (mouse, keyboard and BFV)..  Seems to be working now... no crashes in 10 days

  • I'm back!  I clean-installed W10 about 5 times since I was still exp'ing crashing. Finally gave in and contacted EA Support.  For whatever reason I can't copy straight from the chat, so I'll type it by hand the solution that fixed the issue for me.

    1. Repair the game (r-click, repair  in origin)

    2. Clear all the cashes of Origin

    a.quit Origin and it's webhelper (use Task Manager)

    b. open ProgramData (unhide hidden files in File Explorer, navigate to C:// most likely, if not  Run -> %ProgramData%/Origin

    c. delete everything EXCEPT LocalContent (so ctrl-A then ctrl-click the LocalContent to unhighlight, then Delete key)

    d. open AppData (C://Users/[your-user-name]/AppData  or Run -> %AppData%)

    e. Navigate to Roaming, find Origin, highlight it, hit Delete key

    f. go back, now go to Local, find Origin, highlight it, hit Delete key

    3. Restart your comp, and see if it works!

    I just played a game of Domination all the way to the end, and ran well.

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