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Pedminacar's avatar
6 years ago
Solved

BFV freezes, then black screen, then "no input signal" (amdkmdap)

Hi

I'm facing a problem with BFV. When I'm playing doesn't matter where, the game first freezes, then there is a black screen and finally a no signal message on the screen. This is only happening with this game. I have the most recent driver installed. I noticed a message in event viewer that at time of the crash there is an event : Display driver amdkmdap stopped responding and has successfully recovered. 

I also want to note that when the freeze happens and there is music playing, the music continue to play until sometime. I need to reboot the pc since there is no signal on the screen.

Anyone with the same problem? Thanks in advance

  • @EA_Atic I contacted AMD and they told me to install driver 19.12.1. It seems that it solved my problem because I've been playing since yesterday (5:00 pm GMT) and the issue never happened again. Thank you for your help anyway!

8 Replies

  • Found out the issue only happens on fullscreen. I played more than an hour on windowed mode and got no crashes. I already tried removing fullscreen optimization on the game properties but the issue still happens on fullscreen.

  • cofmann's avatar
    cofmann
    Icon for DICE Team rankDICE Team
    6 years ago

    Hey @Pedminacar did you try to reinstall the GPU drivers completely from scratch? being an update to date helps but complete reinstall can help with bad updates.

    /Atic 

  • Hi,

    @EA_Atic I did that using DDU. On the release notes it says:

    Known Issues
    Some DirectX®11 API games may experience an application crash when performing a task switch with Radeon Image Sharpening enabled.
    Enabling feature for Radeon ReLive such as Instant Replay, Instant Gif or In-Game Replay may cause the display or UI to flicker or stutter.
    A loss of display with working audio may be experienced on a limited number of displays when performing a mode change on Radeon RX 5000 series graphics products.
    A system crash or hang may occur when running the Final Fantasy XIV: Shadowbringers™ benchmark.
    Integer Scaling may cause some video content to show flicker when the display resolution is set to less than native resolution.
    The Radeon Software Overlay hotkey notification may sometimes be displayed during video playback in web browsers or launching some video player applications.
    Radeon Software may open with an inconsistent size or may not keep its previously set size when opened.
    Modifying the HDMI Scaling slider may cause FPS to become locked to 30.
    Some Radeon RX 5700 series graphics users may intermittently experience a black screen while gaming or on desktop. A potential temporary workaround is disabling hardware acceleration in applications running in the background such as web browsers or Discord.
    Some games may exhibit stutter or appear to be downclocking on Radeon RX 5000 series graphics products.
    A black screen may occur when performing a mode change with a limited number of displays on Radeon RX 5700 series graphics products

    Apparently it is drivers issue, but I would like to know if there is a temporary workaround.

  • cofmann's avatar
    cofmann
    Icon for DICE Team rankDICE Team
    6 years ago
    @Pedminacar Not that I'm aware of at this time. Can be worth asking the AMD community if the know of one.

    /Atic
  • @EA_Atic I contacted AMD and they told me to install driver 19.12.1. It seems that it solved my problem because I've been playing since yesterday (5:00 pm GMT) and the issue never happened again. Thank you for your help anyway!

  • Hello!

    Sorry to post after a long time but I had just now(june 2021) very similar, I launched the game and when I chose it's window, it stayed stuck in a black screen untill my monitor loses signal and I can't do anything, just reboot my PC. Alt+F4, Alt+Tab, Ctrl+alt+del didn't work, had to reboot everytime.

    My solution was: Turn off G-Sync.

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