@EA_Blueberry wrote:I've personally had this happen to myself with other non-EA titles as well, so results can vary based off one's experience with the console. If you're running a lot of apps or games in the background before launching a new one, that can increase the chances of a crash since the system has to simultaneously run all those games at the same time in the background. You'll want to make sure you manually exit all games before launching a new one (not sure if that's being done or not, but it's a great tip!)
You shouldn't have to do this that often. I give my console a power cycle every month or so just to keep it fresh. It won't hurt the console at all.
Do you have the game installed on an external hard drive? If so, make sure there aren't files on both the internal and external drive. That can cause some weird performance issues.
I never run more than 1 game or app at a time. Only Battlefield is running when it crashes. It is installed on the internal hard drive. I don’t even have an external. This is a recurring issue for others as well on the Xbox one. I’ve seen multiple post about this on on this forum as well as others such as reddit. It’s frustrating that EA continues to ignore it and blame it on hardware issues. As I said before this is not a problem with any other game I play. Only battlefield and it’s tonthe point that I can’t even make it through a single match.
Community Admin
Have you deleted the game's saved data?
Go to My Games & Apps>Highlight BFV>Press Start>Manage Game.
Are you part of the Xbox One Preview Program at all?
I'm concerned when you say it's happening nearly every round, making the game unplayable. While it's not ideal, have you tried setting your Xbox back to factory default settings?
Our Live-Support team is always available 24/7 if you need 1:1 troubleshooting with our specialists.
@EA_Blueberry wrote:
Have you deleted the game's saved data?
Go to My Games & Apps>Highlight BFV>Press Start>Manage Game.Are you part of the Xbox One Preview Program at all?
I'm concerned when you say it's happening nearly every round, making the game unplayable. While it's not ideal, have you tried setting your Xbox back to factory default settings?
Our Live-Support team is always available 24/7 if you need 1:1 troubleshooting with our specialists.
Yes I have deleted the games save data from both the Xbox and cloud, then uninstalled, did a full shutdown and then reinstalled. I’ve done this at least 4 times since the problem started. It had no effect whatsoever. Crashing has become more frequent over time and is to the point that it crashes every single match or even before loading in or in menus. I haven’t been able to play a full match for over a week now. So yes it is literally unplayable.
No I am not part of the preview program.
No I haven’t reset my Xbox to factory settings. I don’t see a need to even try as Battlefield V is the only game that has had any issues and I know that this particular crashing issue with Battlefield V is a significant occurrence among other Xbox one players. This never occurred at all until 3 or 4 weeks ago and all of the sudden it is happening to not just me but a lot of other players as well. All of whom have described the issue in the exact same way with, variance in frequency. Would seem to me that some kind of bug was introduced in an update or something.
Community AdminWe've raised your experiences up to the team and can confirm they're looking into performance related issues affecting all platforms right now. We really appreciate you providing this information and apologize for the type of Battlefield experience you're having at the moment. We'll do our best to update the community on this progress as much as possible.
Hi i from Chile and I also have exactly the same problem, as we can give more points to this topic so that it is visible higher on the list, I'm sure more people with the same problem will appear, plus a couple of problems that will create a new topic for each one.
Best Regars
