I got battlefield 5 yesterday, when I tried to play the game for the first time, it wouldn’t let me connect to the ea online servers. This is very disappointing any ideas on how to fix this? We need an update for all the bugs.
The battlefield should be back up for you to jump into. Thanks for hanging with us while we were resolving some unexpected connectivity issues.
Community ManagerHey @maxxwilliams769
There wasn't any planned downtime or any server issues in the last 24 hours from what I'm made aware of. If you still need help try these steps which help work out for connectivity issues.
Unplug the modem and router power for at least 3 minutes.
Power cycle the console: http://bit.ly/XB1_PowerCycle
Clear the MAC Address: From the Xbox dashboard select Settings>All Settings>Network>Network Settings>Advanced Settings>Alternate MAC address>Clear, then restart your Xbox.
If those steps don't get you connected above, it's quite possible you just have to sign into our Help site at Help.EA.com using your Microsoft credentials so you can ping our servers. Once your Origin ID and account details are created (if you never played an EA game before) it should let you on.
Thanks for playing Battlefield V with us and see you out there with us.
I have wireless connection. And my NAT type is open.
I’ve tried all of those methods and even contacted costumer support but they told me the exact same thing. Nothing has worked.
Hey @maxxwilliams769,
Sorry to hear you're still having connection issues.
Do you have an updated Xbox Live Gold membership?
Have you tried these steps?
https://help.ea.com/en-us/help/console/connection-troubleshooting-advanced-xbox/
For support, please visit the EA Help website. For instructions on how to use the EA Help services, please refer to How to use EA Help.
Let us know if you're still having issues.
Thanks 🙂
@maxxwilliams769 I would test plugged into the net to see if it works as wifi is meh at the best of times. If it works plugged in then you know its a wifi issue and you could reset router...
1- turn off PC / Console
2- Unplug power from modem and router if you have both
3- Leave it unplugged 10 min no less
4- If you have both modem and router then ... After 10 min plug modem back in let it fully boot up. Then plug in router and let it fully boot up.
5- Then turn on PC/ console and see if it helps at all.
i have a full year of xbox live and it’s been working. i’ve been able to play battlefield 4 and 1. but my 5 does not work.
another note, i can play single player. but when i first load in it ask me to do a in game update. when i press yes, it doesn’t let me, and says i couldn’t connect to ea online.
Community ManagerHey @maxxwilliams769 if you're still having some trouble connecting online please private message me your Gamertag.
