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lol19DK's avatar
lol19DK
6 years ago

Can’t connect to ea server Battlefield v

Unable to connect to EA Server I've tried everything i have clear DNS cache Tried vpn and Change dns latency is 6 ms 
EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
6 years ago

@lol19DK 

Thanks!

How long did you let the trace run? Ideally we'll want to look at a sample of 100 packets, but it looks like it stopped after 17. Can you try running it again and make sure it sends at least 100 packets so we have a good sample? 

I appreciate it. 

/Kent

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @lol19DK 

    Perfect, thanks!

    The trace looks pretty good. There doesn't appear to be any measurable packet loss, and the ping doesn't look out of the ordinary. 

    Have you ever had a chance to try starting up your PC in a Clean Boot to see if that makes any difference at all? If there's something else running on your PC that might be blocking the connection that may help to get around it. 

    For more info on how to set one up check out the EA Help website. Let me know how that goes when you have a chance. 


    Thanks again!

    /Kent

    • lol19DK's avatar
      lol19DK
      6 years ago

      it didn't help i have norton 360 and I've tried to turn it off and it didn't help either

      • kosirus25's avatar
        kosirus25
        6 years ago
        @lol19DK I have the same issue with battlefieldV and NFS heat, either will connect both say the same invalid error message

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