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Mxs191's avatar
Mxs191
Seasoned Novice
7 years ago
Solved

Crash

Product: Battlefield V Platform:PC Please specify your platform model. PC AMD or Nvidia Model Number GeForce GTX 1070 Enter RAM memory size in GB 16GB Are you using any software with an overlay?...
  • OttoVP's avatar
    OttoVP
    7 years ago
    @Altar187 lol mate! 🙂 btw when you get the chance to make this check let me know if it's a ram module problem
    see you on the battlefield
    if this solved your issue please set it and give xp if you want 🙂
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EA_Blueberry's avatar
EA_Blueberry
Icon for Community Admin rankCommunity Admin
7 years ago

@Altar187 

Can you try a clean boot and then immediately launch Origin as administrator? Launch the game and do not open up any other programs. Let's see how it functions without any programs running in the background. Let us know if you get a specific error if it crashes.

How to Clean Boot your PC

https://help.ea.com/en-us/help/faq/how-to-clean-boot-your-pc/

Mxs191's avatar
Mxs191
Seasoned Novice
7 years ago

Just tried it and it just crashed again. No errors just freezing without sound and then a moment later sound comes back on and it closes out

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Admin rankCommunity Admin
    7 years ago

    @Altar187 

    Would you be able to upload a fresh DxDiag for us?

    Are you playing on DX11 or 12?

    • Mxs191's avatar
      Mxs191
      Seasoned Novice
      7 years ago

      @EA_Blueberry  Yes and I actually recently started playing in DX12 but this was after the crash had already been occurring.

  • OttoVP's avatar
    OttoVP
    7 years ago
    @Altar187
    seems like a memory issue: did you notice other crashes in other games too? try a run of memtest86+ (https://www.memtest86.com/) or hiren's boot cd mem testing tools. if you notice other behaviours that seem weird just clean the ram pinout with isoprophilic alchool and blowing air on motherboard slots with air
    Also:
    what are your GPU temperatures? is your pc a laptop or a desktop? i'd check for cpu/gpu going bonkers with abnormal temperatures which you can "fix" with a fan directly on the open case or above your laptop and see if this solves the issue.

    let me know if this fix your issue 🙂
    ______________________________________________________________
    Volunteer Helper! I'm not affiliated with EA.

    If someone's post helped you please give it an XP ➕
    If someone's post solved your issue remember to mark it as "solution" ✔

    I'm available through private message! IT/EN
    • Mxs191's avatar
      Mxs191
      Seasoned Novice
      7 years ago

      @OttoVP  I can try it but I've not had crashing in any other games besides ones that are modded. Playing on a desktop and I don't think it is a temp issue. Sometimes I can play the game for hours sometimes it happens in the first match. I've also been playing the game since beta and never experienced crashes like this. But I'll give it all a try and let you know. I appreciate the help

      • OttoVP's avatar
        OttoVP
        7 years ago

        @Altar187that randomness veers my opinion to a mem module problem. did you try a run of memtest86+? https://www.memtest86.com/
        have hwmonitor running all time and check your temps tho (and report here your temps)
        i've got random crashes when my southbridge cooling heatsink was installed by asus w/out proper thermal paste on all the surface and drove me mad since i figured out...FYI those crashes happened only under heavy load like bf4 and 5

        let me know if this fix your issue Standard smile
        ______________________________________________________________
        Volunteer Helper! I'm not affiliated with EA.

        If someone's post helped you please give it an XP ➕
        If someone's post solved your issue remember to mark it as "solution" ✔

        I'm available through private message! IT/EN

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