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Morgotthh's avatar
Morgotthh
7 years ago
Solved

Crashing after map is loaded

So my main issue is that the game freezes when I enable Ray Tracing and crashes. Right just after I load the map (multiplayer) like 20 seconds later game just freezes and nothing happens. I have to go to task manager and end it through there otherwise nothing happens. I have no problem without Ray Tracing. Game is running absolutely fine without it. Latest drivers are also installed Nvidia 417.22 and Windows update 1809 (17763.134)

Also forgot to mention there is lots of stuttering when ray tracing is enabled. Even in the menus of the game it's like sounds cuts off for a second and comes back. Also when loading the map, sound is being cut off several times. I can see the instability through msi afterburners overlay. frametime and framerate is all over the place.

Would love to have some help.

Specs:

i5 6600k @ 4.0GHZ

RTX 2070 (No Overclock)

2 x 8GB Ram 3000MHZ

Seasonic 650W Gold

250GB SSD (Tried it on ssd as well but no luck)

1TB HDD

  • Morgotthh's avatar
    Morgotthh
    7 years ago

    Hey @EA_Atic I think I've found the problem for my issue. So, like I said I've tried everything. Clean windows, revert drivers etc. At one point I noticed that there are 2 different type of drivers. One standart and the other DCH. So, every time I did a clean boot or DDU the drivers, windows would always automatically install drivers for me. And that's then I saw that windows installs the DCH drivers. Again, after a DDU wipe and installing the standart 417.22 driver. I then entered the game with DXR on medium settings with my RTX 2070 and ta-da. I've played for 30 mins. No crash, nothing. So, I think there might be some problems with the DCH drivers.

6 Replies

  • CptNith's avatar
    CptNith
    7 years ago
    Hi i know this is pain to quit the intro everytime so i checked here and tried everything.
    My problem is the game cant access to my documents folder because my win10 anti virus i mean win defender i was enable ransomeware data recovery protection .
    now i solved this by disable it for the game or you can add to trusted app .
    this work for me. for any of you using any anti virus maybe got the same problem try disable your anti virus and start the game, my game now can create file in doc folder. hope this help
  • Morgotthh's avatar
    Morgotthh
    7 years ago
    Hey, thanks for your suggestion, I use Bitdefender. I've put the necessary files to the trusted/exceptions list. So far no luck sadly :/ Game sitll freezing after multiplayer map is loaded.
  • EA_Atic's avatar
    EA_Atic
    Icon for DICE Team rankDICE Team
    7 years ago

    Hey @Morgotthh looking at hardware usage do you notice anything that is capping out on 100% also do you see anything overheating? 

    /Atic 

  • Morgotthh's avatar
    Morgotthh
    7 years ago

    Nothing seems to be overheating. CPU usage can get up to 100% but not most of the time. It's around 70-85%

    I've uploaded a pic right when the freezing happened. It was like 20 seconds later in game and this happened. Ray Tracing settings is on medium settings.

  • Morgotthh's avatar
    Morgotthh
    7 years ago

    Hey @EA_Atic I think I've found the problem for my issue. So, like I said I've tried everything. Clean windows, revert drivers etc. At one point I noticed that there are 2 different type of drivers. One standart and the other DCH. So, every time I did a clean boot or DDU the drivers, windows would always automatically install drivers for me. And that's then I saw that windows installs the DCH drivers. Again, after a DDU wipe and installing the standart 417.22 driver. I then entered the game with DXR on medium settings with my RTX 2070 and ta-da. I've played for 30 mins. No crash, nothing. So, I think there might be some problems with the DCH drivers.

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