Forum Discussion

SaijeNode's avatar
6 years ago
Solved

Endless black screen game wont launch to menu.

Product: Battlefield V
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number nvidia 970m game has shown to run totaly fine regardless before
Enter RAM memory size in GB 16
Are you using any software with an overlay? No
Which part of the game is the issue happening in? Game Menu
In which game menu were you when the bug occurred? Main menu will not even load
Please select your region North America
On which server did this happen? Your game main menu
When did this happen? (dd.mm.yy hh:mm) Every day 80-100% of the time since i bought the game 2 months ago
Summarize your bug Launching the game from desktop icon, or the origin launcher. game shows dev logos and loading wheel in top right, then when the main menu of the game should appear, i get nothing. black endless screen with music. it used to sometimes show landscapes. now its just endless black screen
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? https://youtu.be/8_w374U7WAY
What happens when the bug occurs? https://youtu.be/8_w374U7WAY
What should be happening instead? the game working! and the main menu loading!!!

  • EA_Atic's avatar
    EA_Atic
    6 years ago
    Hey, @SaijeNode  make sure that all drivers for windows are up to date. 
     
    You can also try to do a clean boot to see if there any programs messing with BFV and turn off any overlay programs for example Discord or Nvidia experience.
     
    Worth to reinstall the GPU drivers for your PC.
     
    Let me know if this works or not for you. 🙂
     
    /Atic

5 Replies

  • After months of frustrated posts on the forum and bug report submissions, as well as serching for answers online I think i have found a fix that worked for me first try and hopfully is the fix that sticks for good.

    right clicking on my Battlefield 5 desktop icon .exe  then going into Properties, then in the Compatibility tab i checked to enable the option: Disable display scaling on high DPI settings.
    which i did not have enabled or ever tried.  I also have the setting checked to Run the program as administrator, and compatibility mode chacked to enable compatibility mode for windows 8, since i use windows 8.1

    I have yet to confirm if this fixes my issue for good. but so far, the game has launched properly first try

    here is the youtube video that helped me. the second "fix" did the trick
    https://www.youtube.com/watch?v=njsjcH3QR-o

  • Product: Battlefield V
    Platform:PC
    Please specify your platform model. PC
    AMD or Nvidia Model Number nvidia 970m game has shown to run totaly fine regardless
    Enter RAM memory size in GB 16
    Are you using any software with an overlay? No
    Which part of the game is the issue happening in? Game Menu
    In which game menu were you when the bug occurred? IT DOESNT EVEN LOAD THE MAIN MENU
    Please select your region North America
    On which server did this happen? YOUR BASE GAME WONT EVEN LAUNCH
    When did this happen? (dd.mm.yy hh:mm) EVERY day since i bought your game
    Summarize your bug Launching the game from desktop icon, or the origin launcher. game shows dev logos and loading wheel in top right, then when the main menu of the game should appear, i get nothing. black endless screen with music. it used to sometimes show landscapes. now its just endless black screen
    How often does the bug occur? Every time (100%)
    Steps: How can we find the bug ourselves? https://youtu.be/8_w374U7WAY
    What happens when the bug occurs? https://youtu.be/8_w374U7WAY
    What should be happening instead? the game working! and the main menu loading!!!

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  • EA_Atic's avatar
    EA_Atic
    Icon for DICE Team rankDICE Team
    6 years ago
    Hey, @SaijeNode  make sure that all drivers for windows are up to date. 
     
    You can also try to do a clean boot to see if there any programs messing with BFV and turn off any overlay programs for example Discord or Nvidia experience.
     
    Worth to reinstall the GPU drivers for your PC.
     
    Let me know if this works or not for you. 🙂
     
    /Atic

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