Forum Discussion

johnnoss123's avatar
johnnoss123
6 years ago
Solved

endless loading screen after sign in

Product: Battlefield V Platform:Microsoft XBOX One Please specify your platform model. Microsoft Xbox One S Are you using any software with an overlay? No Which part of the game is the issue happ...
  • flyinghorse101's avatar
    flyinghorse101
    6 years ago
    @johnnoss123 Please see: https://answers.ea.com/t5/Bug-Reports/Loading-screen-crash-or-ingame-crash-always/m-p/7833908#M13651

    As @EA_Blueberry
    Community Manager stated:
    If you have the game installed on an external hard drive, make sure there aren't files on both the internal and external drive. That can cause some weird performance issues. If it's not an official Xbox external hard drive, consider installing it on the internal drive.



    Power Cycle the Console

    Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.
    Unplug the console's power cable. Wait 10 seconds.
    Important Be sure to wait 10 seconds. This step resets the power supply.

    Plug the console power cable back in.
    Press the Xbox button on your console to turn on the Xbox One.
    Clear Mac Address

    Clear the MAC Address: From the Xbox dashboard select Settings>All Settings>Network>Network Settings>Advanced Settings>Alternate MAC address>Clear, then restart your Xbox.
flyinghorse101's avatar
flyinghorse101
Seasoned Ace
6 years ago
@johnnoss123 Please see: https://answers.ea.com/t5/Bug-Reports/Loading-screen-crash-or-ingame-crash-always/m-p/7833908#M13651

As @EA_Blueberry
Community Manager stated:
If you have the game installed on an external hard drive, make sure there aren't files on both the internal and external drive. That can cause some weird performance issues. If it's not an official Xbox external hard drive, consider installing it on the internal drive.



Power Cycle the Console

Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.
Unplug the console's power cable. Wait 10 seconds.
Important Be sure to wait 10 seconds. This step resets the power supply.

Plug the console power cable back in.
Press the Xbox button on your console to turn on the Xbox One.
Clear Mac Address

Clear the MAC Address: From the Xbox dashboard select Settings>All Settings>Network>Network Settings>Advanced Settings>Alternate MAC address>Clear, then restart your Xbox.

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