"Fixed" case status and Mastery Assignments, BFV:DE

Question

Hello. I have BFV: Definitive Edition bought on Steam a while ago and I have a trouble with Mastery Assignments. They doesn't show up and I can't unlock pretty gear in BFV. As far as I'm concerned by googling, it's pretty regular problem in case of Definitive Edition, so I contacted support, one time about a year ago, and one time yesterday (or today, depends on time zone) about it. I don't remember what status my case got a year ago, but yesterday case has "fixed" status, and I got none of emails or whatever, aswell as I got none of Mastery Assignments to complete nor unlocked customizables.

What should I do? Contact support again?
"Live chat" option was not available (and it aint now).
Sorry for poor grammar, I'm not an English speaker.

ea_rtas · Answer

@kainabdulov  I'd advise trying to get in touch again with EA Help, as well please double check your spam/junk folder to make sure any emails haven't accidentally gone into those folders.

rockerscum · Answer

Hy. I personally just got into touch with support through live chat, although I had to play around the given options. You gotta follow this path to get live chat support:

1. BF:V Support
2. "I need help logging into my account"
3. click on chat
4. Give all the info which was asked for
5. Send it and wait.

Now I know that the account logging in problem doesn't seem to be appropriate, but by using commonsense this is the best way to get stuff done, I mean look at me, I just talked to a fantastic person through live chat, and I got my stuff sorted out in 10 minutes. Hope this helped c: !

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"Fixed" case status and Mastery Assignments, BFV:DE

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