You should continue your communication with them over email, nobody here on the forums has the ability to look into your specific case Baozi_kankannide.
Got it, thanks for your help.I have sent several follow-up emails regarding this ticket with no response so far .I am even worried my messages may have been overlooked or landed in the spam folder,so I tried the forum hoping to reach EA staff for a ticket update.Would you happen to know if there are other available contact methods besides email to reach the EA Product Security team ,or any information about the status of my ticket?
