False Ban & Can't Submit Appeal on EA Help
Hello everyone, My EA account was recently banned for cheating in Battlefield V, and I'm desperately looking for a way to appeal this decision. The ban happened after I played at an internet cafe, and I can assure you that I did not use any cheats or violate any rules. My gaming session was actually quite frustrating due to unfamiliar peripherals and technical issues with the EA app, so there's no way I could have been cheating. The real problem is that I cannot get my appeal through to EA. I've tried multiple times on the EA Help website, but every time I try to submit the appeal, the system gives me an error message: “Appeal not submitted. case not created.” I've followed all the steps and read the guides on the EA Help page, but this seems to be a technical issue on their end, not a user error. There are also no options to contact a human representative directly about a ban. I've been a loyal fan of the Battlefield series for a long time, and I am extremely disappointed and heartbroken by this experience. I'm hoping someone on this forum—perhaps a community manager or another player who has faced a similar issue—can point me in the right direction. How can I get a live person to look at my case and help me get my account back? Any advice on how to successfully submit an appeal or find a working contact method would be greatly appreciated. Thank you.Battlefield V featured armory not working
Hello EA/DICE team, the Featured Armory in Battlefield V is confirmed to be completely non-functional, having been stuck on a static "No Shipments Available" screen for several months. This backend failure has prevented the usual automatic rotation of holiday-themed content, meaning Halloween and Christmas bundles have not returned for the 2025 season. Widespread Backend Issue: The problem is a global server-side glitch affecting all platforms (PC, Xbox, PlayStation). Holiday Bundles: Historically, bundles like the Halloween and Holiday packs required an active server-side refresh to appear. Because this system is currently broken, these specific limited-time bundles cannot be accessed or purchased. In the name of Battlefield V players and myself, I kindly ask you to look into this problem Please investigate this issue or escalate it to the appropriate team within EA or DICE. Restoring the Armory’s functionality would mean a lot to the Battlefield community and show that EA and DICE still care about maintaining the integrity of their games. Regards BFV
Battlefield V – Armory not working for months
Hello EA Support team, I would like to report an ongoing issue with the Armory in Battlefield V. For couple of months and maybe even half a year now, the Armory has not been functioning properly — it no longer provides any weekly bundles, skins, or featured offers, even though this feature used to work consistently before. I completely understand that Battlefield V is no longer receiving new content updates from DICE or EA Games, but the Armory system was a core and working feature of the game, and it should still be maintained. Players are still purchasing Battlefield V and additional content, and the servers remain active, which clearly shows there is still a dedicated and active community supporting the game. Not long ago, there was also an issue where the community servers were not working properly, and that problem was eventually fixed — which proves that there are still people maintaining the backend and keeping the game functional. We hope that the same kind of maintenance can be done for the Armory system as well. As large and successful companies, DICE and EA Games have the responsibility to ensure that existing features, especially those that were part of the original paid product, continue to function properly. Even if no new content is being developed, basic maintenance and functionality of in-game systems like the Armory should still be supported — particularly since the game is still available for sale and players continue to spend money on it. At the moment, the Armory in Battlefield V only displays a static screen with the message “NO SHIPMENTS AVAILABLE” (as shown in the attached screenshot). It no longer provides any bundles, shipments, or weekly items, confirming that the feature is completely non-functional. This issue has persisted for several months and continues to affect many active players who still enjoy and support the game. In the name of Battlefield V players and myself, I kindly ask you to look into this problem. Please investigate this issue or escalate it to the appropriate team within EA or DICE. Restoring the Armory’s functionality would mean a lot to the Battlefield community and show that EA and DICE still care about maintaining the integrity of their games. Thank you for your time and understanding. Best regards, BF VThe problem about the anti-cheat
When I tried to play Battlefield V. I find I can't open it, which was caused by the anti-cheat system. Every time when I tried to open it(by steam or EA APP), i found it would be closed with nothing. No bug report, no window, nothing. And if I click the anti-cheat window, it might report like "Your anti-cheat system is to old that you need to update it". But I had updated it by the website it gave and followed the method it gave. I updated the system by the apps it gave, but the situation wasn't change. I still couldn't open the game. And sometimes it said "you need to update you anti-cheat system". But I had updated it! P.S.: I downloaded the game by STEAM.
BFV-Servers gets stuck in pre round and then die. Quality of life update needed.
Hi, for the past months I’ve seen many [DICE] servers shutting down before round starts. This causes lack of active servers in most playlists. The main reason for it is the [16 players to start] requirement which just doesn't work with the current playerbase numbers. Servers usually get stuck around 8 to 10 players for long time and before reaching 16 everyone leaves. Dear EA/DICE, if Battlefield V ever gets a Quality of Life update, please do the following. Allow all gamemodes to start with 8 players. Reasons explained at the beginning Expand both conquest playlists map pools (or even better, merge the playlists into CONQUEST ALL MAPS). I have some data to support this request. Maps are currently split into two different playlist each with different map pools. I made a post on Reddit regarding map pools and the general consensus is that everyone would prefer both playlist either merged or remixed. Is ok to have some maps in both playlists, don't be afraid of it ;). If remixed: Add to strategical conquest: Narvik, Arras, Mercury, Rotterdam. Add to tactical conquest: Solomon Islands, Provence, Aerodrome. Here is the link of the post Replace Outpost slot in the menu with the [Rush, Frontlines & Domination] playlist. Outpost lacks maps adapted to it and never gets players because of this. The playlist [Rush, Frontlines & Domination] has a wider map pool and would be the perfect replacement. Increase probability and duration of weather events. Weather events add layers of fun everytime they happen, so having them more often would be great! The most important request is point number 1, if you get to choose, do that one! Thanks for reading. I love the game and these were some suggestions that will make it even better by just changing servers settings on your side. I hope this post reaches a community manager or someone who can pass this information and make the changes possible.
BUG
"I've played Battlefield V for 400 hours. The other day, I noticed some of the assignment skins are unlocked via special tasks, so I checked various websites and even contacted EA support. You'd think this would be a simple fix, but they just said, 'No advisor is available to handle this issue.' I've tried pretty much everything. I'm really speechless."
