My games fail to launch
I have spent hours with the support team but my problem persists. I have tried all fixes. Even reinstalled my games multiple times. Repaired the files, udated my drivers, updated my computer and ran diagnostics. The afected games are Battlefeild 6 and V and Star Wars Battlefront 1 and 2.
Battlefield V – Armory not working for months
Hello EA Support team, I would like to report an ongoing issue with the Armory in Battlefield V. For couple of months and maybe even half a year now, the Armory has not been functioning properly — it no longer provides any weekly bundles, skins, or featured offers, even though this feature used to work consistently before. I completely understand that Battlefield V is no longer receiving new content updates from DICE or EA Games, but the Armory system was a core and working feature of the game, and it should still be maintained. Players are still purchasing Battlefield V and additional content, and the servers remain active, which clearly shows there is still a dedicated and active community supporting the game. Not long ago, there was also an issue where the community servers were not working properly, and that problem was eventually fixed — which proves that there are still people maintaining the backend and keeping the game functional. We hope that the same kind of maintenance can be done for the Armory system as well. As large and successful companies, DICE and EA Games have the responsibility to ensure that existing features, especially those that were part of the original paid product, continue to function properly. Even if no new content is being developed, basic maintenance and functionality of in-game systems like the Armory should still be supported — particularly since the game is still available for sale and players continue to spend money on it. At the moment, the Armory in Battlefield V only displays a static screen with the message “NO SHIPMENTS AVAILABLE” (as shown in the attached screenshot). It no longer provides any bundles, shipments, or weekly items, confirming that the feature is completely non-functional. This issue has persisted for several months and continues to affect many active players who still enjoy and support the game. In the name of Battlefield V players and myself, I kindly ask you to look into this problem. Please investigate this issue or escalate it to the appropriate team within EA or DICE. Restoring the Armory’s functionality would mean a lot to the Battlefield community and show that EA and DICE still care about maintaining the integrity of their games. Thank you for your time and understanding. Best regards, BF V
The game stutters any time I press a key
Using the keyboard causes the game to stutter. This never happened until a few days ago. Most keys are affected, some only cause a stutter on press, some on release, some on both press and release. This includes keys not bound to any actions in-game. Typing in chat is also affected. Even in the main menu pressing random keys produces stutters. Pressing keys whilst alt-tabbed out of the game (in borderless mode) does not produce stutters. Restarting the game seems to slightly change which keys are affected or by how much. Raw mouse inputs are not affected. Here is a short demonstration of the problem, with the in-game performance graph enabled: https://youtu.be/uzRvJ8LCeyk I've been playing since launch on the same hardware and I've never experienced anything like this before. This issue cropped up in the last few days despite absolutely no changes on my end, though on the 11th of this month I received updates for the EA Desktop launcher and the EA Javelin anti-cheat. When I played on the 10th this issue was definitely not present. I didn't play on the 11th and 12th but I still I launched the game to check some stuff in the main menu, and at the time for me this issue wasn't noticeable yet, if present at all. Considering the nature of the problem I suspect there is something wrong with the recent anti-cheat update. Judging by user reports found online, both on these forums here and elsewhere, the issue seems to affect all Battlefield games protected by Javelin (confirmed on Battlefield 1, Battlefield V, and Battlefield 6). I've tried disabling RivaTuner Statistics Server (RTSS) as suggested by some people and it reduced the severity of the stutters, but it did not get rid of them. I've also tried to power through the stutters and play for a few rounds to see if the issue would go away on its own, and so far the answer seems to be no. By the way my CPU is not maxing out when playing and I have GBs of RAM to spare. Any help would be appreciated.
False Ban & Can't Submit Appeal on EA Help
Hello everyone, My EA account was recently banned for cheating in Battlefield V, and I'm desperately looking for a way to appeal this decision. The ban happened after I played at an internet cafe, and I can assure you that I did not use any cheats or violate any rules. My gaming session was actually quite frustrating due to unfamiliar peripherals and technical issues with the EA app, so there's no way I could have been cheating. The real problem is that I cannot get my appeal through to EA. I've tried multiple times on the EA Help website, but every time I try to submit the appeal, the system gives me an error message: “Appeal not submitted. case not created.” I've followed all the steps and read the guides on the EA Help page, but this seems to be a technical issue on their end, not a user error. There are also no options to contact a human representative directly about a ban. I've been a loyal fan of the Battlefield series for a long time, and I am extremely disappointed and heartbroken by this experience. I'm hoping someone on this forum—perhaps a community manager or another player who has faced a similar issue—can point me in the right direction. How can I get a live person to look at my case and help me get my account back? Any advice on how to successfully submit an appeal or find a working contact method would be greatly appreciated. Thank you.Battlefield V featured armory not working
Hello EA/DICE team, the Featured Armory in Battlefield V is confirmed to be completely non-functional, having been stuck on a static "No Shipments Available" screen for several months. This backend failure has prevented the usual automatic rotation of holiday-themed content, meaning Halloween and Christmas bundles have not returned for the 2025 season. Widespread Backend Issue: The problem is a global server-side glitch affecting all platforms (PC, Xbox, PlayStation). Holiday Bundles: Historically, bundles like the Halloween and Holiday packs required an active server-side refresh to appear. Because this system is currently broken, these specific limited-time bundles cannot be accessed or purchased. In the name of Battlefield V players and myself, I kindly ask you to look into this problem Please investigate this issue or escalate it to the appropriate team within EA or DICE. Restoring the Armory’s functionality would mean a lot to the Battlefield community and show that EA and DICE still care about maintaining the integrity of their games. Regards BFV
