Forum Discussion

PRINCE3080TI's avatar
5 years ago

Game Crash After Random Minutes

Always I play the game its perfect no issues no nothing until EA release the last summer update I cant play the game any more, when I play any chapter in multiplayer its happen the game out me to the desktop, I think that issues from the update.

5 Replies

  • Hey @PRINCE3080TI 

    On what platform do you play?

    Do you get any error message when the game crashes?

    Have you tried any steps to solve this problem?

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  • DX3M's avatar
    DX3M
    Seasoned Rookie
    5 years ago

    Since the summer update i experience CTD's a lot.

    I have been playing for months without issues on windows 10 build 1909

    now after a random amount of time the game freezes for a few seconds and then Crashed to desktop without errors.

    there was a NVIDIA update sometime ago, but my friend with rx5700 suffers also from the CTD.

    my other friend with rtx 2080 was the first to experience this since the summer update.

  • Hey @DX3M 

    Can you post your DxDiag report, there may be some useful info in there, thanks.

    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

    -----------------------------------------------------------------------------------------------
    If a post Answers your question please click on Accept as Solution.
    Thank players and help them 'Level Up' by giving them XP.
    If you have similar issuse please click on "Mee Too" button.
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  • DX3M's avatar
    DX3M
    Seasoned Rookie
    5 years ago
    @CapitanRoyon ------------------
    System Information
    ------------------
    Time of this report: 6/19/2020, 15:26:53
    Machine name: RYZEN2700X
    Machine Id: {BCD8F10E-E0F8-49DB-86B9-893BD55C0716}
    Operating System: Windows 10 Pro 64-bit (10.0, Build 18363) (18362.19h1_release.190318-1202)
    Language: Dutch (Regional Setting: Dutch)
    System Manufacturer: System manufacturer
    System Model: System Product Name
    BIOS: 5220 (type: UEFI)
    Processor: AMD Ryzen 7 2700X Eight-Core Processor (16 CPUs), ~3.7GHz
    Memory: 16384MB RAM
    Available OS Memory: 16304MB RAM
    Page File: 13792MB used, 14286MB available
    Windows Dir: C:\WINDOWS
    DirectX Version: DirectX 12
    DX Setup Parameters: Not found
    User DPI Setting: 96 DPI (100 percent)
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    Miracast: Available, with HDCP
    Microsoft Graphics Hybrid: Not Supported
    DirectX Database Version: Unknown
    DxDiag Version: 10.00.18362.0387 64bit Unicode

    ------------
    DxDiag Notes
    ------------
    Display Tab 1: No problems found.
    Display Tab 2: No problems found.
    Sound Tab 1: No problems found.
    Sound Tab 2: No problems found.
    Sound Tab 3: No problems found.
    Sound Tab 4: No problems found.
    Input Tab: No problems found.

    --------------------
    DirectX Debug Levels
    --------------------
    Direct3D: 0/4 (retail)
    DirectDraw: 0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay: 0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow: 0/6 (retail)

    ---------------
    Display Devices
    ---------------
    Card name: NVIDIA GeForce GTX 1070
    Manufacturer: NVIDIA
    Chip type: GeForce GTX 1070
    DAC type: Integrated RAMDAC
    Device Type: Full Device (POST)
    Device Key: Enum\PCI\VEN_10DE&DEV_1B81&SUBSYS_85981043&REV_A1
    Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
    Device Problem Code: No Problem
    Driver Problem Code: Unknown
    Display Memory: 16239 MB
    Dedicated Memory: 8088 MB
    Shared Memory: 8151 MB
    Current Mode: 1920 x 1080 (32 bit) (144Hz)
    HDR Support: Not Supported
    Display Topology: Extend
    Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
    Color Primaries: Red(0.679688,0.314453), Green(0.275391,0.662109), Blue(0.151367,0.070313), White Point(0.313477,0.329102)
    Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
    Monitor Name: Generic PnP Monitor
    Monitor Model: C27FG7x
    Monitor Id: SAM0E41
    Native Mode: 1920 x 1080(p) (143.981Hz)
    Output Type: Displayport External
    Monitor Capabilities: HDR Not Supported
    Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
  • Yeah, for me it was 100% stable. Now  CTD every few hours. Randomly, no error message.

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