Forum Discussion

Petrifalcon3's avatar
Petrifalcon3
7 years ago
Solved

Game doesn't open properly

When I try to open the game, it opens as a window instead of fullscreen my mouse disappears, and the entire window is black. After about 30 seconds, the window closes and it's like I never tried to open the game in the first place. This has been happening since I first download ed d the game a few days ago, so I've never been able to play it. I've checked for Windows updates, graphics card updates, uninstalled and reinstalled both Origin and the game, etc., and nothing has helped. Star Wars Battlefront 1 and 2, and Sims 4 work fine, it's just the one game that doesn't work.

  • EA_Atic's avatar
    EA_Atic
    7 years ago

    Do you use any anti-virus/firewall that you need to add BFV as an exception to? @Petrifalcon3


    Also, make sure that all drivers for windows and your GPU drivers are up to date.


    /Atic

9 Replies

  • iluminatethesky's avatar
    iluminatethesky
    Legend
    7 years ago

    Hey @Petrifalcon3 @Rupertovsky,

    Here are some steps you can try:

    1. Turn off the Origin in-game Overlay in the Origin Launcher

    2. Clear Origin Cache: https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

    3. Clean Boot: https://help.ea.com/en/help/faq/how-to-clean-boot-your-pc/

    4. Manually Uninstall/Reinstall Origin: https://help.ea.com/en-us/help/origin/origin/manually-uninstalling-origin/

    5. Run CCleaner: https://help.ea.com/en-us/help/pc/how-to-use-ccleaner-to-fix-pc-issues/

    6. Run Origin and Battlefield V exe as Administrator

    Try these steps, and let us know if it works out for you.

    Thank you 🙂 

  • Sobi_ger's avatar
    Sobi_ger
    7 years ago

    I´ve got the same Issue. Downloaded Origin, Installed BFV. On Launch BFV opens in a black Window for some seconds and then shuts again without any error message. Uninstalled Origin and BFV with CCcleaner. Updated Windows 10, Updated Graphics Driver, reinstalled Origin and BFV and now having the same issue. Workaround would be much appreciated since i bought the game three days ago and wasn´t able to Play a single second of the game. DXdiag is here if that helps

  • Sobi_ger's avatar
    Sobi_ger
    7 years ago

    Okay,

    solved for me! After trying all the stuff that was suggested, like using cccleaner to uninstall and reinstalling BFV and origin, Updating Windows 10, doing a clean boot etc and Nothing of all that did the Trick. 

    Weirdly it seems to be an issue with a dual monitor Setup in my case. I found out that my second sceen wasnt showing up in the nvidia Widget but only in the Windows screen Setup.

    However i never had a single Problem with this Setup in any other game so far. My Primary Monitor was connected to the Mainboard HDMI socket and the other screen was connected to the graphics Card directly.

    I Plugged both Monitors to the graphics  Card and since then BFV runs like a charm. So if anyone is runnning a dual screen Setup you might check this. Hope it helps.

  • Petrifalcon3's avatar
    Petrifalcon3
    7 years ago

    Unfortunately that isn't the issue with mine. I'm using my laptop, and I'm not hooking it up to any external screens.

  • EA_Atic's avatar
    EA_Atic
    Icon for DICE Team rankDICE Team
    7 years ago

    Do you use any anti-virus/firewall that you need to add BFV as an exception to? @Petrifalcon3


    Also, make sure that all drivers for windows and your GPU drivers are up to date.


    /Atic

  • Petrifalcon3's avatar
    Petrifalcon3
    7 years ago

    I don't use any antivirus or firewall that would need this as an exception, and I did make sure everything is updated completely 

About Battlefield V

Join the Battlefield V community to learn all you need to know. Find game information and updates, talk tactics and share Battlefield moments.15,546 PostsLatest Activity: 55 minutes ago