Forum Discussion

Izayah1620's avatar
4 years ago

Game Pass Ultimate Game Share Not Working for Battlefield Five

Hi all,

My dad has Game Pass Ultimate and sets the xbox as a home xbox so that our family can all enjoy the same games on our own accounts. 

Unfortunately, this stopped working for my personal account roughly two years ago as the game seems to think I’m a trial player and hasn’t worked since. I’ve played for a while, hell I even got this game on Christmas, and would love to play again. I’ve tried all the tips from the people at the EA Help twitter handle and previous thread about this, and nothing worked. Would love to play Battlefield Five on my own account again, please help!

6 Replies

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    4 years ago
    Hey @Izayah1620,

    Hmm, this sounds odd indeed.

    So you even purchased BFV on your own Xbox account from Microsoft (physical or digital?), and even then the game says that you're a trial player?
  • @Izayah1620 From when people reported this in the past, it was a case of having Xbox support remove the trial status from the account.
  • I don’t own Battlefield V on my personal account. My dad owns Game Pass Ultimate and gameshares it, yet I cannot play it on my own account. 

  • I see, so you would recommend I contact Microsoft or Xbox support to try and fix my issue then?

  • ElliotLH's avatar
    ElliotLH
    Hero+
    4 years ago
    @Izayah1620 Certainly worth a try. I'm not 100% about whether your Dad would need to do it, since it's his account, but it couldn't hurt to try.

    @EA_Leeuw might have another suggestion though?
  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Honestly, it indeed sounds like a good idea to contact Microsoft Xbox first, @ElliotLH, as it's their product after all (the Game Pass & Xbox Game Share). So it's indeed worth giving it a shot, @Izayah1620.

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