Forum Discussion

arizakaa's avatar
7 years ago

Game randomly freezes for up to a second

Product: Battlefield V
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number RTX 2070
Enter RAM memory size in GB 16GB
Which part of the game is the issue happening in? Multiplayer
Which part of the mode? Conquest
Please select your region Europe
On which server did this happen? On which server did this happen? All servers, all game modes, just all the time ever since I got the game (4 december 2018)
When did this happen? (dd.mm.yy hh:mm) 18.1.2019 18:19
Summarize your bug Framerates drop seemingly out of nowhere for just one frame. I'm running on the low latency preset with DX12 and DXR enabled. I'm usually getting anywhere between 100 and 140 FPS, but sometimes a single frame all the sudden takes somewhere between 50ms and a full second, then everything goes on as normal. This makes gameplay extremely frustrating at times, as you can be essentially on timeout for a full second while mid fire fight, so the game freezes for a second then you're dead. Needless to say this is undesirable. Additional harware/setup information: - The game is installed on an SSD, but the documents folder (which also contains some game data) is on a relatively slow HDD. - The CPU is a Ryzen 2700X. - RAM is running at 3200MHz. - No other game, including another Battlefield game (BF4), does this.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Play the game, turn on the FPS graph using the console for easier detection of framerate drops.
What happens when the bug occurs? The game freezes completely for 50 up to 1000 milliseconds. Specifically the FPS graph shows a CPU time that's way more than what it should be, the GPU time seems fine.
What should be happening instead? The game should not freeze.

submit button on this site does not work either, great.

47 Replies

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    7 years ago

    @arizakaa 

    The team just provided an update around stuttering to the community today.

    Something that we wasn't able to work into this update was a resolution to the Stuttering issues encountered by Players. I chatted with the teams about this last week, and our Engineers believe that they're making good progress on the problem. We'll have more updates about this the instant that we can provide them. For now we just wanted to ensure that you understood that we view this as a High Priority for us to fix, but will not be addressed as a part of Update #5.

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    7 years ago

    Hey all,

    We've seen some positive results with this workaround below if you wanted to give it a go. By performing this workaround you will delete your single player progress though. The goal is to clear the local and cloud data for the game.

    PC users

    1. Delete or rename the Battlefield V folder in your "My Documents" directory.

    PS4 users

    1. Go to settings
    2. Select Application Saved Data Management 
    3. Select Saved Data In System Storage
    4. Select Delete
    5. Select BFV
    6. Select BFV and hit delete
    7. Power Cycle your console

    Xbox users

    1. Visit My Games & Apps
    2. Highlight BFV and press Start
    3. Select Manage Game
    4. Clear the Saved Data
    5. Select Delete Everywhere (removes your saved data from this console, the cloud, and all other consoles you play on)
    6. Power Cycle your console.

    How to Power Cycle:

    PS4:

    Power Cycle

    1. Touch the power button on the front of the PS4 for at least 7 seconds (until the system beeps twice).
    2. Turn it back on after 1 minute. Launch the game.

    Xbox One:

    Power Cycle the Console

    1. Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.
    2. Unplug the console's power cable. Wait 10 seconds.

    Important Be sure to wait 10 seconds. This step resets the power supply.

    1. Plug the console power cable back in.
    2. Press the Xbox button on your console to turn on the Xbox One.
  • Andyuk1's avatar
    Andyuk1
    6 years ago

    I just bought upgrades

    Cpu i9 9900k

    Gpu 2080

    750w psu

    16gb ddr4 2133mhz ram

    Hdd M.2 nvme 2000 read/write 500gb

    Mobo Msi z390 gaming edge 

    With everything on ultra with dxr my cpu is sitting at 90 to 100%. Usage.. frames dropping below 60 on a regular and random freezing with big freezes for explosions and the like.

    I put all settings on low with dx11 and although the freezing was majorly reduced the frames dropping below 60 was still there and just feeling horrible when moving mouse persists.

  • arizakaa's avatar
    arizakaa
    6 years ago

    It's been a while since I last posted on this thread or even played the game, but FYI, the issues still persist in the latest update. Either that or there is a new performance bug, because whereas previously ISLC fixed the random stutters, it now only strongly reduces them.

    I'm hoping DICE will eventually fix this.

  • BTW, @EA_Blueberry , can this be moved to the Bug Reports section, instead of Technical Issues, since it has been confirmed to be a bug experienced by multiple players rather than a problem with one person's setup?

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @arizakaa 

     Although some crashes may be related to a verified bug, for search result purposes it's best on this board for now.

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