Forum Discussion
Do you have the game installed on an internal or external hard drive?
Internal HDD, tried to delete it and reinstall again couple of times.
- EA_Aljo4 years ago
Community Manager
Do you have an external hard drive you could try installing it on?
- 4 years ago
I dont have one no. Not sure why or how this can help, all other games are fine via internal HDD and xbox game pass ultimate. Been in contact with ea help chat and nothing suggested has any effect. Thought I'd download BF1 to check that also,. But exactly the same issues wont connect to the ea severs. What's the point in having multilayer games on xbox game pass that dont even function online?
- EA_Aljo4 years ago
Community Manager
This game is functioning for most everyone so we need to find out what's going on that is causing you not to be able to access it. I wanted you to try a different hard drive because if it works there, it's possible there's something with the internal drive causing this. Regardless, we'll move on. Where exactly are you downloading the game from? Is it in the Xbox store or are you trying to download from EA Play? Also, do you use a wired or wireless connection?