False Ban & Can't Submit Appeal on EA Help

Hello everyone,

My EA account was recently banned for cheating in Battlefield V, and I'm desperately looking for a way to appeal this decision. The ban happened after I played at an internet cafe, and I can assure you that I did not use any cheats or violate any rules. My gaming session was actually quite frustrating due to unfamiliar peripherals and technical issues with the EA app, so there's no way I could have been cheating.

The real problem is that I cannot get my appeal through to EA. I've tried multiple times on the EA Help website, but every time I try to submit the appeal, the system gives me an error message: “Appeal not submitted. case not created.”

I've followed all the steps and read the guides on the EA Help page, but this seems to be a technical issue on their end, not a user error. There are also no options to contact a human representative directly about a ban.

I've been a loyal fan of the Battlefield series for a long time, and I am extremely disappointed and heartbroken by this experience. I'm hoping someone on this forum—perhaps a community manager or another player who has faced a similar issue—can point me in the right direction. How can I get a live person to look at my case and help me get my account back?

Any advice on how to successfully submit an appeal or find a working contact method would be greatly appreciated.

Thank you.