Game wont load on xbox one x
I've tried absolutely everything to get this game working but nothing works. Even if it does load eventually it won't connect online. Uninstalled and installed 3 or 4 times already, completely reset...
Forum Discussion
I dont have one no. Not sure why or how this can help, all other games are fine via internal HDD and xbox game pass ultimate. Been in contact with ea help chat and nothing suggested has any effect. Thought I'd download BF1 to check that also,. But exactly the same issues wont connect to the ea severs. What's the point in having multilayer games on xbox game pass that dont even function online?
EA_Aljo
Community Manager
Community ManagerThis game is functioning for most everyone so we need to find out what's going on that is causing you not to be able to access it. I wanted you to try a different hard drive because if it works there, it's possible there's something with the internal drive causing this. Regardless, we'll move on. Where exactly are you downloading the game from? Is it in the Xbox store or are you trying to download from EA Play? Also, do you use a wired or wireless connection?
Thats understandable regarding hdd but all other games function fine. Update regarding BF1 I checked this again and after an update it allows me to sign into the ea severs but still unable connect on BFV.
Regarding download of game, tried all 3 ways - Microsoft store, xbox game pass app and ea play app. All 3 return the same error.
Using hard wired 1GB network, all ports open, xbox Nat type open,. Ran trace routes too and all seems fine.
This has been escalated to the relevant teams at EA after chatting for several hours via live chat.
- EA_Aljo
If you'd like to wait for the escalation to be reviewed, that's fine. The best I can do is go through troubleshooting to try to find out why you can't connect. If you'd like to do that, let me know. Thanks!
Happy try all options now, It's strange as able play on PC fine using my ea account but on xbox nothing.
- EA_Aljo
Sounds good. I'll try to avoid repeating steps. I see you've been pretty thorough. Do you have another gamertag you can try? Just as a test. That would help narrow things down to an account issue.
Yeah I have attempted most steps available, been ongoing issue since April.
I do have another gamertag I can try. So will try that once the game actually loads. Not sure why does this but quits to home screen alot
Tried another gamertag but still the same error.
- EA_Aljo
Thanks for trying that. I know this is a longshot, but do you happen to have a custom gamerpic? We've seen that cause odd issues in other games. If you do, try setting it to a default one and then try again.
No I use a default xbox profile picture.
Can pm you them, rather not have my ip online 😉
- EA_Aljo
That's fine. You're also welcome to cover the IP in your image if you want to post it here.
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