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don-Pumpo's avatar
don-Pumpo
Not applicable
2 years ago
Solved

[Help needed] BF V Definitive Edition on Steam stuck in trial version

Hi Guys,

I got BF V Definitive Edition on Steam and it's stuck in trial version.

I tried the "fixes" from older posts here:

- restarted the game, re-downloading the game, checking if I'm running the correct version, deletion trial version, running it with admin... all of it does not seem to work.

Origin and Steam account run through the same E-Mail.

As of right now, I cannot find a new thread with this problem at hand, can you guys help me out please? Or point me where I should post about this problem?

Thanks!

  • EA_Vendcera's avatar
    EA_Vendcera
    2 years ago

    Hi @don-Pumpo,

    this sounds like some different BFV versions interfering with each other. I assume this isn't the first time you got the game, but possibly played another trial or via EA Play subscription before?

    Please reach out to our EA Support colleagues, who can fix this for you.

    You can create a case here: https://help.ea.com/en/help-home/?r=1

    -Vendcera

1 Reply

  • EA_Vendcera's avatar
    EA_Vendcera
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi @don-Pumpo,

    this sounds like some different BFV versions interfering with each other. I assume this isn't the first time you got the game, but possibly played another trial or via EA Play subscription before?

    Please reach out to our EA Support colleagues, who can fix this for you.

    You can create a case here: https://help.ea.com/en/help-home/?r=1

    -Vendcera

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