EA AntiCheat false positive after playing on an internet cafe PC

Hi everyone,

I was banned from Battlefield V and I'm trying to figure out the best way to get a manual review. I'd really

appreciate any help or advice from anyone who has been through this.

Here is my situation:

- EA ID: Devil-Avenger_W

- Platform: Steam

- Game: Battlefield V

- Error code: EC:10901

I have played 621 hours on this account, and I have never used cheats, mods, hacks, or any third-party cheating tools.

I've enjoyed this game legitimately the whole time.

The only thing I can think of is that I recently played on internet cafe (网吧) PCs. Those shared machines can have

leftover background software from other users. I never run any cheating software myself, but I suspect EA AntiCheat

(EAAC) flagged something on the cafe computer. I understand EAAC was added to Battlefield V in 2024 and that it can

occasionally trigger false positives.

I have already submitted an appeal through EA Help, but I would like to ask:

1. Has anyone else received EC:10901 as a false positive?

2. Is there a more direct way to get a human to actually review my account and gameplay data?

Thank you very much for reading. Any guidance would mean a lot.