Forum Discussion

killerjackni's avatar
killerjackni
7 years ago
Solved

How to set up call back? EA Help only allow me to use email

I use a code from third party suceessfully activate Battlefield V on my account, but the game didn't add to my library. I create almost seven cases about this issue, but none of them get reply from E...
  • EA_Atic's avatar
    EA_Atic
    7 years ago

    What browser are you using? And can you turn of any add block to see if that helps also clear cookies and cache can help @killerjackni 

    /Atic 

ragnarok013's avatar
ragnarok013
Hero+
7 years ago
@killerjackni You must be in a country that allows the call back option. The call back feature is available to North America, Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Russia, Spain, Sweden, Slovakia, Switzerland, and the UK.

If you are living in a country that doesn't support the 'call me' feature, you could use a Voice-Over-IP service (such as Skype) instead. Just put your location in the Voice-Over-IP service to UK and use that to call our UK number listed in the phone section here: http://help.ea.com/uk/article/contact-ea-help/

Here's how to start: https://help.ea.com/contact-us
  • killerjackni's avatar
    killerjackni
    7 years ago
    @ragnarok013 I live in US, so I think it should be an option for me. But every time I create a new case, the recommend contact option is always email, and I cannot change it.
    • ragnarok013's avatar
      ragnarok013
      Hero+
      7 years ago
      @killerjackni It should allow you to change it, since you are in the US have you disabled any script or popup blockers that may be preventing the webpage from functioning? Have you tried another browser such as Internet Explorer to rule out a browser compatibility issue?
      • killerjackni's avatar
        killerjackni
        7 years ago

        This what happened after I use Contact us.

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