How To: Write & Get Responses for Your Technical Issue!
In order for the community to help you with any tech issues you may be having, it's always a good idea to make sure your post contains as much useful information as possible.
A good start is to follow the checklist in the image below.
If you don't need the community to troubleshoot your issue but you would just like to report a bug that is no longer needed.
If you need to contact EA for direct customer support like if something is wrong with your account, EA Help is located HERE.
Resources:
DXDIAG
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
BFV Diagnostic video
Attach a link to a video of your networking or graphics issues with the following graphs enabled to allow people to better understand your technical issue.
- When playing press the upper right button "½" under the escape button
- Enter the command "PerfOverlay.DrawGraph 1" and press enter
- Enter "Perfoverlay.DrawFps 1" and press enter
- Enter "Render.DrawScreenInfo 1" and press enter
- Exit the command prompt by pressing "½" again
- Go into the game options, then "gameplay" > "advanced" > "network performance graph" and set it to "show"
A video of how to setup a diagnostic video and how it should look: HERE
