Lost progress entirely
My Battlefield V game save had hundreds of hours poured into it, with dozens of purchases made both with real world currency and in game, and now they are lost. I would really appreciate some help.
Forum Discussion
9 Replies
- @N3DISCORDIA Sorry, logged into the wrong account. It is this one I’m asking about
- Hi @Halosamurai3. Sorry to hear that. However, with problems like this we can´t help you here. You should contact the EA help website: https://help.ea.com/en/
They are the people, that are hopefully able to help you. 🙂 The game can sometimes desync - have you tried unplugging your system for a few minutes and restarting the game?
If the problem persists for more than a day I advice you to speak with an EA Game Advisor
Most likely either the EA servers are having issues and it will come back once that is fixed or you are logged into the wrong account.
- @N3DISCORDIA Give it a little time, if nothing changes I suggest you to contact EA Support. They have tools to check and add your in-game content and similar and they will most probably solve your problem.
Yeah, did that too. Unfortunately no help from multiple reps
Seems you forgot to mention you lost progress after you unlinked your 2 accounts.
Might have been worth mentioning that in the beginning.
You will need to link it back to the original EA account it was originally paired with to regain it all.
https://help.ea.com/en/help/account/unlink-gaming-accounts-from-ea-account/
- @Carbonic I did though, no idea why my progress is still lost
If that's the case you need to contact EA Help again.
Tell them:A: You unlinked your account and then relinked to the same EA account
B: https://help.ea.com/en/help/account/unlink-gaming-accounts-from-ea-account/ states that "If you unlink your platform account and link it back to the original EA Account it was linked to, you’ll get back all of your stuff."
C: Despite B, you didn't get your progress back and you would like the issue escalated if necessary so you can get your progress back.
