Forum Discussion

JSJ945's avatar
JSJ945
3 years ago

My account may have been blocked by a hacker attempting to log in

I just bought the game for three days The game time is less than 8 hours so far Play online mode for less than 10 minutes I don't know why it was banned Could it be hacked? Hope the official can...
EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
3 years ago

You will need to speak to our Terms of Service team in relation to any ban @JSJ945 

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

  1. Click Contact us at the top of any page on EA Help.
  2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
  3. Choose your platform.
  4. Select Manage my account, then Banned or suspended account.
  5. Fill out any other details below.
    • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
  6. Click Select contact option.
  7. Sign in to your account that has the ban or suspension, if you aren’t already.

Darko

JSJ945's avatar
JSJ945
3 years ago

I have done this operation, but I can only communicate by email. I have already sent the email. I don't know when I will get feedback

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    3 years ago

    The team will respond when they have completed their investigation @JSJ945.

    Darko 

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