Need help with missing proficiency assignment

Recently i got to the scout level that gives the Recon Proficiency I assignment.
Ive tried every "solution" that i have been able to find but none of them have worked.
I have completed Basic Training: Recon Class and i dont think ive done all the other classes.

Aswell i also tried opening a case on this 3 seperate times.
Currently my case is stuck on "Waiting on Player" and when i go in to resume it sends to an article and doesnt continue the case.

At this point i just want ot get in touch with a member of support to solve this via email.