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mkidd5's avatar
mkidd5
6 years ago
Solved

Not recognizing the game as purchased/owned

Hello all,

I am experiencing a very awkward thing that I've never on Origin before.

I purchased Battlefield V sometime ago, even played the first campaign mission to try it out.

So after a couple of weeks without gamin, I tried to launch the game a few minutes ago but failed in attempt to do so. It basically didn't launch using the icon from the desktop.
Then I launched Battlefield 1 and thought that switching to Battlefield V from the menu there would be a good idea.

So I could launch BF 1 but then the magic happened! Even though I own the game and it's installed, I have no access to any of the menus and cannot launch BF5.
Please see the attachments too see that the game is already purchased and installed.

Thanks in advance,

  • EA_Kent's avatar
    EA_Kent
    6 years ago

    @mkidd5 

    Thanks for giving it a shot. 

    I wonder if this is something account-related. I think it would be best to reach out to the EA Help team so they can bring up your account and take a look. You can find more details on how to set up a case with them at the EA Help website. 

    /Kent

7 Replies

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    6 years ago

    Hey @mkidd5. 

    It sounds like there might be something corrupted in the Origin cache that's not allowing BFV to launch. When you've got the chance can you try clearing out the cache to see if that helps? 

    For more details on how to clear the cache check out the EA Help website. Let me know if that helps. 

    /Kent

  • mkidd5's avatar
    mkidd5
    6 years ago

    Hi @EA_Kent

    I did it as it's shown in the link yet the problem still persists. I am quite sure that I did it correctly too.
    What else could I try?

    Thanks!

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @mkidd5 

    Thanks for giving it a shot!

    Can you try setting up a Clean Boot on your PC to see if that helps at all? If there's something else running that's preventing Battlefield V from launching that might help. 


    For more details on how to set up a Clean Boot check out the EA Help website. Let me know if that helps. 

    /Kent

  • mkidd5's avatar
    mkidd5
    6 years ago

    Hi @EA_Kent ,

    Thanks for the advice but this didn't help either.
    Hopefully, we are going to sort this out soon.

    So, what shall we do?

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @mkidd5 

    Thanks for giving it a shot. 

    I wonder if this is something account-related. I think it would be best to reach out to the EA Help team so they can bring up your account and take a look. You can find more details on how to set up a case with them at the EA Help website. 

    /Kent

  • Sentenial7023's avatar
    Sentenial7023
    5 years ago

    I have the same problem but I am on a Playstation 4. I own the game and I am around level 60 but I cannot quick launch bfv through the battlefield menu because apparently it thinks I dont have the game. Bfv doesnt come upon my battlefield companion either, it just weird and annoying. 

  • ElliotLH's avatar
    ElliotLH
    Hero+
    5 years ago
    @Sentenial7023 BFV wasn't ever added to the companion but if you own the game and it's installed then you should be able to play it. It may be worth restoring the licence or reinstalling if you can't open it at all.

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