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ZombiJw's avatar
11 months ago
Solved

Ongoing Crash Dump Issue for 4 Months

Hello Battlefield V Community,

I am experiencing a serious issue with Battlefield V that requires your urgent assistance.

I have been encountering a persistent crash problem in Battlefield V for the past 4-5 months. This issue emerged especially after the anti-cheat update. While playing, the game experiences an abrupt fps drop; fps drops to 0 and then the game closes suddenly as if Alt+F4 was pressed. The occurrence of this issue is unpredictable. It happened 3 times today, but some days it does not happen at all. This issue significantly impacts my gameplay, which now exceeds 600 hours.

To address this issue, I have tried the following steps without success:

  1. Uninstalled and reinstalled the game from scratch three times using a special uninstaller.
  2. Reinstalled the EA app from scratch.
  3. Lowered the graphics settings to the minimum.
  4. Repeatedly repaired the game files through the EA app.

Currently, I am playing the game at 60 FPS and 120 Hz instead of 120 FPS and 144 Hz. I had to make this change because I initially thought the problem was related to my hardware and took these steps to reduce the system load while playing.

Additionally, I wanted to directly analyze the crash dump files. I examined these files using Windbg, and the detailed analysis revealed the following errors:

Analysis Results:

  1. Crash Type: Access violation (Memory access error)
    • Exception Code: c0000005 - Memory access error
    • Error Address: 0000000145955bc2 (bfv!fb::Twinkle::getKeyValueStorage+0x0000000000078b12)
    • Write Address: 0000000000000000 (Null Pointer - Memory address 0x00000000)
  2. Details:
    • Exception Flags: 0 (Standard error flags)
    • Attempt to write to address: 0000000000000000 (Null Pointer)
    • Stack Trace:
      • bfv!fb::Twinkle::getKeyValueStorage+0x78b12
      • bfv!fb::TwinkleOverlayManager::getState+0x29245
      • bfv!fb::JsMessageListener::onJSRegister+0xf28f0
      • bfv!fb::Twinkle::getScriptAffinity+0x94c4da
      • bfv!fb::JsMessageListener::onJSRegister+0xf6c7f
      • bfv!fb::Twinkle::getScriptAffinity+0x95738f
  3. Crash Condition:
    • Write Attempt: Attempt to write to memory address
    • Fault: Null pointer dereference (Accessing a null pointer)
  4. Analysis Results:
    • Failure Bucket ID: NULL_POINTER_WRITE_c0000005_bfv.exe!Unknown
    • Failure Hash: {d929c084-9568-0ac3-a555-505b0a8e61ef}

All three dumps analyzed today show a memory access violation in the bfv.exe process. I believe the root of the issue lies in the software, and an urgent update is required.

For a more detailed examination of this problem, I am attaching a PNG file containing all the crash dump file analyze I have experienced today (I have bunch of same crush dump files). An in-depth review of these files might provide clearer insights into the root cause and aid in finding a necessary solution.

Additionally, here are my system specifications:

  • Operating System: Windows 10 Home 64-bit
  • CPU: AMD Ryzen 5 3600X Matisse 7nm Technology
  • RAM: 16.0GB Dual-Channel DDR4 @ 1596MHz (16-18-18-38)
  • Motherboard: Gigabyte Technology Co., Ltd. B450M S2H (AM4)
  • Graphics: NVIDIA GeForce RTX 2060 (Gigabyte), 24G1WG4 (1920x1080@144Hz)
  • Storage: 931GB Western Digital WDC WD10EZEX-08WN4A0 (SATA), 465GB SanDisk Ultra 3D NVMe

I would like to emphasize the urgent need for a resolution to this issue. A new patch is necessary to resolve these errors, as many of my fellow players are also experiencing similar problems. I would greatly appreciate your assistance in this matter.

Thank you very much.

Best regards,
ZombiJw

 
  • Thanks for your reply. However, I think this solution might be equivalent to "burning" my PC.

    Luckily, I checked my BIOS yesterday and noticed that it was still on the 2022 version. Before updating the BIOS, I made some space on my PC and thoroughly uninstalled EA and BF5 using Revo Uninstaller. (You can use another hard removing app)

    After that, I deleted the BF5 folder in the Documents section, as well as all the files related to EA, particularly the EA AntiCheat.

    These files were located in C -> ProgramData and User -> AppData. (I checked every folder.) I also ended up completely deleting Google Chrome. Yes, without any backup. I’m not exactly sure why I did that, but it happened.

    In the end, I updated my BIOS and adjusted my RAM and CPU clocks because the BIOS update reset my settings to factory defaults.

    After that, I reinstalled Chrome, EA, and BF5. Once everything was done, I shut down my PC and waited until the next day because it was already late.

    The following day, I powered on my PC and launched BF5 as Administrator. And boom—HEADSHOT!

    As I mentioned earlier, I had uninstalled and reinstalled BF5 three or four times before, but this time something was different. I played the intro scene! At that point, I knew the problem was solved.

    I hope this helps other players facing similar issue.

4 Replies

  • Well no one is reply or give me a solution about this problem. Then i'm gonna report every crash report until someone see and help me. 

    16/09/2024 Crah Report Analyze

    Issue:
    I'm experiencing a crash in Battlefield V with the following error in the crash dump:

    • Error Code: c0000005 (Access Violation)
    • Details: The game attempts to write to a NULL pointer (0x0000000000000000), leading to a crash.
    • Module: bfv.exe
    • Function: bfv!fb::Twinkle::getKeyValueStorage+0x78b12
    • Failure ID: NULL_POINTER_WRITE_c0000005_bfv.exe!Unknown

    This seems to be related to the game's internal function trying to access or store key-value data and failing due to an invalid memory reference.

    Steps I've tried:

    1. Verified game files.
    2. Updated to the latest game patch and GPU drivers.
    3. Checked for any DirectX or Visual C++ Redistributable issues.
    4. Running on Windows 10.

    Any suggestions or fixes would be appreciated!

  • danisoff's avatar
    danisoff
    Hero
    11 months ago

    Hello @ZombiJw,

    Have you tried talking to EA support? Also if you are able I would advise you to do a fresh install of Windows, I had the same ongoing issue for 2 months and was fixed after doing a fresh Windows install. I know it might sound a bit extra, but after 4 months you have nothing to lose.

    EA support

    Best regards,

    danisoff

  • Thanks for your reply. However, I think this solution might be equivalent to "burning" my PC.

    Luckily, I checked my BIOS yesterday and noticed that it was still on the 2022 version. Before updating the BIOS, I made some space on my PC and thoroughly uninstalled EA and BF5 using Revo Uninstaller. (You can use another hard removing app)

    After that, I deleted the BF5 folder in the Documents section, as well as all the files related to EA, particularly the EA AntiCheat.

    These files were located in C -> ProgramData and User -> AppData. (I checked every folder.) I also ended up completely deleting Google Chrome. Yes, without any backup. I’m not exactly sure why I did that, but it happened.

    In the end, I updated my BIOS and adjusted my RAM and CPU clocks because the BIOS update reset my settings to factory defaults.

    After that, I reinstalled Chrome, EA, and BF5. Once everything was done, I shut down my PC and waited until the next day because it was already late.

    The following day, I powered on my PC and launched BF5 as Administrator. And boom—HEADSHOT!

    As I mentioned earlier, I had uninstalled and reinstalled BF5 three or four times before, but this time something was different. I played the intro scene! At that point, I knew the problem was solved.

    I hope this helps other players facing similar issue.

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