Forum Discussion

ZombiJw's avatar
ZombiJw
11 months ago
Solved

Ongoing Crash Dump Issue for 4 Months

Hello Battlefield V Community, I am experiencing a serious issue with Battlefield V that requires your urgent assistance. I have been encountering a persistent crash problem in Battlefield ...
  • ZombiJw's avatar
    ZombiJw
    10 months ago

    Thanks for your reply. However, I think this solution might be equivalent to "burning" my PC.

    Luckily, I checked my BIOS yesterday and noticed that it was still on the 2022 version. Before updating the BIOS, I made some space on my PC and thoroughly uninstalled EA and BF5 using Revo Uninstaller. (You can use another hard removing app)

    After that, I deleted the BF5 folder in the Documents section, as well as all the files related to EA, particularly the EA AntiCheat.

    These files were located in C -> ProgramData and User -> AppData. (I checked every folder.) I also ended up completely deleting Google Chrome. Yes, without any backup. I’m not exactly sure why I did that, but it happened.

    In the end, I updated my BIOS and adjusted my RAM and CPU clocks because the BIOS update reset my settings to factory defaults.

    After that, I reinstalled Chrome, EA, and BF5. Once everything was done, I shut down my PC and waited until the next day because it was already late.

    The following day, I powered on my PC and launched BF5 as Administrator. And boom—HEADSHOT!

    As I mentioned earlier, I had uninstalled and reinstalled BF5 three or four times before, but this time something was different. I played the intro scene! At that point, I knew the problem was solved.

    I hope this helps other players facing similar issue.

danisoff's avatar
danisoff
Hero
11 months ago

Hello @ZombiJw,

Have you tried talking to EA support? Also if you are able I would advise you to do a fresh install of Windows, I had the same ongoing issue for 2 months and was fixed after doing a fresh Windows install. I know it might sound a bit extra, but after 4 months you have nothing to lose.

EA support

Best regards,

danisoff

ZombiJw's avatar
ZombiJw
10 months ago

Thanks for your reply. However, I think this solution might be equivalent to "burning" my PC.

Luckily, I checked my BIOS yesterday and noticed that it was still on the 2022 version. Before updating the BIOS, I made some space on my PC and thoroughly uninstalled EA and BF5 using Revo Uninstaller. (You can use another hard removing app)

After that, I deleted the BF5 folder in the Documents section, as well as all the files related to EA, particularly the EA AntiCheat.

These files were located in C -> ProgramData and User -> AppData. (I checked every folder.) I also ended up completely deleting Google Chrome. Yes, without any backup. I’m not exactly sure why I did that, but it happened.

In the end, I updated my BIOS and adjusted my RAM and CPU clocks because the BIOS update reset my settings to factory defaults.

After that, I reinstalled Chrome, EA, and BF5. Once everything was done, I shut down my PC and waited until the next day because it was already late.

The following day, I powered on my PC and launched BF5 as Administrator. And boom—HEADSHOT!

As I mentioned earlier, I had uninstalled and reinstalled BF5 three or four times before, but this time something was different. I played the intro scene! At that point, I knew the problem was solved.

I hope this helps other players facing similar issue.

  • danisoff's avatar
    danisoff
    Hero
    10 months ago

    @ZombiJw,

    I'm glad you resolved the issue.

    Best regards,

    danisoff

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