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Pofslang_TTV's avatar
Pofslang_TTV
Not applicable
7 years ago
Solved

Please Check EA.com/Unable-to-connect for more Information ) and then Nothing

OK So a week ago on Friday i played BF5 and and the since Sunday  i could not play my game every time i go in game i need to restart the intro game and then after that i get a message that ( you lost connection to the EA servers... Online Features will be Unavailable. Please Try again. Please Check EA.com/Unable-to-connect for more Information ) and then Nothing

  • Carbonic's avatar
    Carbonic
    7 years ago

     Since you have not even mentioned what platform you are playing on lets start with the basics:

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  • war_daddy2269's avatar
    war_daddy2269
    Not applicable
    6 years ago
    @EA_Kent I'm getting the same error on battlefield 5 and I try to go online on battlefield 1 same error
  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    6 years ago

    Hey @war_daddy2269 

    Which platform do you play on? Have you had a chance to try any sort of troubleshooting at all since this started happening? 

    /Kent

  • kadm777's avatar
    kadm777
    Not applicable
    6 years ago

    I just recently seen that ea have changed there hours due to coronavirus and also there charging $5 to subscribe to play there games now what a crock of 💩

  • Wubby5745's avatar
    Wubby5745
    Not applicable
    6 years ago

    But if the situation if cross platform and with everyone wouldn’t it suggest a problem with the game itself

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    6 years ago
    @kadm777 wrote:

    I just recently seen that ea have changed there hours due to coronavirus and also there charging $5 to subscribe to play there games now what a crock of 💩

    Given the global impact of the current situation I'm sure you can appreciate how this has affected us in many ways. As a result we did have to make some changes to our support options. For more info on what exactly has changed I'd recommend checking out this post: 

    https://answers.ea.com/t5/EA-General-Questions/IMPT-Support-Options-Update/m-p/8864042#M334946

    The $5 payment that you mentioned sounds like you're referring to EA Access or Origin Access. If you own one of our games you don't need a membership for one of these services in order to play them. You don't have to pay us a $5 subscription to play EA games that you already own. Please don't spread misinformation. 

    /Kent

  • 200327400907's avatar
    200327400907
    Not applicable
    6 years ago
    @Pofslang_TTV but how to set my EA account for the game. because I have a ea account but game isn't working online features. why is it

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