Quitting/Closing/Exiting Battlefield V Game is Freezing up my Computer System

Hey @Deygus

I'm seeing that you need to update the drivers. Your Nvidia driver is outdated and needs the latest one that recently came out this month.

It looks like it's recognizing both your Intel and Nvidia card too, so make sure you add your Nvidia card as the preferred way to play your game. It can be done with the GeForce Experience.

https://www.nvidia.com/en-us/geforce/geforce-experience/

Normally, in most cases, I try to be nice but at this point, I am just flat out frustrated and feeling very insulted by you guys at EA. You clearly did not read my full post about the problem. If you had you would know that I did all of that already and there was still an issue.

Case in Point:

What have I tried to fix this issue?
- I reinstalled windows
- I reinstalled the games
- I did a verify file check for the games
- I tried origin beta
- I tried updating and rolling back my graphics driver

And to no avail the issue has since continued..

How in the world is it recognizing both? Maybe if I set the game program separately that might work, I will try that.

The only way I know how is via the Nvidia Control Panel via Global or Program Settings per application there.

However, that still did not fix the issue and I tried that already and the latest driver is garbage which is the reason I am on an older driver. Whatever update they did broke the game entirely for me. It was killing the framerate even on low graphics for everything so bad that the game was completely unplayable even in single player.

I am still convinced this is a game problem because as I said, none of my other games do that. I have never in my life ever had a game that I couldn't quit therefore it is clearly a game problem with BFV and BF1 somewhere. If it weren't a game issue then all of my other games would have this problem.

When Nvidia releases the next driver update past 12/3 then I will try again but I'm willing to bet my life that there will still be an issue, either way, I go with it. This is just a very strange problem. I have never had any other game I've ever played ever do this at all and I've played thousands of games.

Here's proof that I am overriding everything to use my Nvidia Card below or at least this is the only way I know how to set that:

Global Setting via Control Panel:

BFV Game Program Settings  is even using that but it's on auto-select for it:

What I will do is try changing it to just use the Nvidia GPU for the program settings but I seriously doubt that will resolve the problem even though I hope it will.

I do sincerely apologize at my attitude but, please understand from my point of view that this is VERY frustrating that only BFV & BF1 are doing this.

If you know of something else to check by all means let me know.

It looks like there was an updated driver from 2 days ago that I didn't see yet so I will give that one a try but I am pretty doubtful about that too but, I will still try it anyway.

UPDATE:

So I just updated to the newest graphics driver, same settings as before and set to use my Nvidia GPU for both global and game as before.

And oh... go figure... The issue still happened yet again.................................................

There is CLEARLY something wrong with the game!

If it was my computer then every game I have ever played would be giving me this issue!

Hey @Deygus I'm really sorry those steps didn't work and for all the frustration you're getting out of this. I found a thread where someone else had a mobile GPU, let me know if this thread helps out.

https://answers.ea.com/t5/Technical-Issues/Game-not-launching/m-p/7157909#M148

Okay, thank you, I will take a look at that as soon as I can thank you.

And yeah, honestly it is very frustrating, I just don't understand why it's the only game doing this to me. I have around 50 games installed and yet BFV/BF1 are the only games that have done this on my gaming laptop. 

I have the Acer Predator G9.

What I do for now is just tab out of the game and close it manually instead of the exit button in the game menu. That's the only alternative solution I found to work around the problem.

Hey mate, 

I have this EXACT same issue..  however I can't really find it to be that common until you.

My specs are also....  (MSI GE62 6QF Apache Pro)

GTX970m

16gig 2133 DDR4 SODIMM

6700HQ i7

installed on a 960evo SSD

and ONLY BF1 and BFV are having these issues and they started around the same time 

Im thinking its what ever they have done to update the game  and our mobile cards  

I also get dxgi_error_device_hung "GETDEVICEREMOVEDREASON"  blah blah the card has been physically removed (lol) or driver error  for BF4 with these new drivers since around the same time

I didn't really get around to trying the other thing in the thread that blueberry linked yet, been pretty busy with work and developing a game in unreal engine 4 so I am gonna attempt to try it again later.

However, thanks for confirming I'm not the only one experiencing this issue. I had a feeling I wasn't.

Yeah, I am currently under the impression it's got something to do with the game programming and our mobile graphics cards programming somewhere.

I never had this issue before May 2018's BF1 Update. That's when it stopped working right and I had no choice but to manually exit out of the game because it kept freezing. I noticed that sometimes the exit button works in BFV on a rare occasion just because I periodically try it anyway though lately for the past 30+ days its been freezing constantly.

I haven't seen any graphics driver errors. Where are you seeing that error? I wonder if I am getting it too and maybe not realizing it?

The driver error comes up with any driver newer than june 2018 ,  can play for 20 seconds or 30 mins without it happening then it just freezes the game and you need to open a desktop 2 (sometimes) if you can't alt tab  and quit it that way.   

That has been an ongoing issue  on and off since the beta of BF4 ! 

But yeah my bf1 started doing it the same time as yours and both bf1 and v  are doing it now..  whats worse is when you rage alt f4  and it bricks your PC !!

I never got around to playing BF4 much so didn't realize it extended back that far but it doesn't surprise me.

Yeah, I noticed the alt + f4 thing as well and I even tried another program called SuperF4 that is supposed to allow you to close an unclosable program when it freezes up but that still didn't even help. Additionally. I did try the workaround via the other thread but still no difference leaving me with the only option of trying a clean install of windows and testing out just playing battlefield v before installing anything else but I have a very strong feeling that the issue will remain though I may give it a try at some point perhaps..

At this point, I just really think there's a problem between the battlefield game programming and Nvidia's programming that keeps screwing all of this up or else something somewhere in Microsoft Windows 10 but if that were the case it would break all of my games, same with Nvidia, hence my reason for thinking the issue is in Battlefield somewhere.

Oddly, yesterday I started experiencing severe framerate drops out of nowhere. I am guessing there was an update to BFV between now and the 12/12 Nvidia driver update on top of that all of a sudden. I tried a clean install and re-checked all of my global settings and the issue continued oddly so I rolled back to the one that was working from November to try out tonight again just to see if it goes back to normal. This is extremely irritating. I have never had to jump through so many hoops in my life and my system meets all of the minimum requirements.

I think for my next computer I am moving back to AMD Desktop Gaming Rig even though I like the laptop mobility but overall I think its just because it's more stable. Nvidia is more powerful but so that's why I gave it a try but, it feels like it comes at the price of sacrificing a lot of stability and quality. My last gaming rig was an AMD laptop and it never gave me this much of an issue after updating the driver on occasion. This is just absolutely absurd.