Re: Battlefield V won’t start on Xbox one

hi thanks for replying, I was able to launch BFV after power cycling and it worked perfectly after then.

Still doesn’t work even doing those steps, didn’t work. Great.

I am currently stuck on the black loading screen with the loading “v” in the top right corner. I have uninstalled and reinstalled the game, cleared my MAC address, and cleared local and cloud saved data as well as power cycling the Xbox one. None of these have helped. Can anyone please help

@SmokeBMCR 

Is the game being installed on an external hard drive or do you have anything plugged into the USB slots on your Xbox?

Game was being installed on external hard drive.  All other games operating from this location work fine.  I uninstalled it from the external, wiped local and cloud data, power cycled the Xbox and then reinstalled on the console. It’s working now. I may try and transfer it back to the external and see what effect that has as BF1 works just fine off of it. 

@SmokeBMCR 

It's possible it works on the external just fine but I've seen situations where files are on both the internal and external (game is on external and then updates are auto-applied to the internal). This causes data to be pulled from two different sources causing some issues.

Glad we got it figured out though, good luck on the battlefield!

When I launch battlefield V and select my account, all actionable options disappear like it’s a loading screen. However, nothing updates so I’m stuck on a screen while the music plays endlessly. 

I’ve followed all of your steps, it’s installed on my Xbox, not an external hd, and nothing is plugged into the usb slots. 

Any ideas?

@seanmaher17 

Can you try changing your DNS on the console to the following numbers below? It's under your Network Settings. Players that are getting stuck on endless loading screens have been able to fix that by changing the DNS. Let us know if that helps.

Preferred DNS server: 8.8.8.8
Alternate DNS server: 8.8.4.4

nope, still not getting past that screen. 

@seanmaher17 

Try going to My Games & Apps>Highlight BFV>Press Start>Manage Game>Go delete the local and cloud game saved data. Power cycle your Xbox One and then try loading it up again.

How to power cycle your Xbox console:

1. Turn off the Xbox One console by pressing the Xbox button  on the front of the console for about 10 seconds until it shuts down completely.
2. Unplug the console's power cable. Wait 10 seconds.

Important Be sure to wait 10 seconds. This step resets the power supply.

1. Plug the console power cable back in.
2. Press the Xbox button  on your console to turn on the Xbox One.

Still not working. 

@seanmaher17 

Are you able to share your game to another Gamertag on your console to see if that account is able to get past the menu? This way we can see if it's account based?

Have you tried reinstalling or tried rebooting your network?

There isn't another gamertag associated with this xbox, and reinstalling and rebooting the network were the first things I tried before looking online for ideas.

@seanmaher17 

Try removing your Gamertag from the Xbox One and re-add it. This could be corrupted profile data that is struggling to load.

How to delete an Xbox Gamertag: https://support.xbox.com/en-US/my-account/manage-gamertag-and-profile/add-remove-account-xbox-one

Ok so I created a new gamertag and the game works with that. I then deleted my original gamertag and re-added it and launched the game. Same problem as before, so it has to be an account issue beyond a corrupt file 

@seanmaher17 

Try going to Help.EA.com and make sure you're logged out. 

1. Select Log in at the top
2. Use your Microsoft credentials to login to your account using the Microsoft option
3. Once you're signed in, reboot your Xbox and try signing into the game

Didn’t seem to have any effect. 

@seanmaher17 

Do you have one of your other controllers assigned to that Gamertag? If you have two controllers can you try turning on the other one and/or check what controllers are assigned to your Gamertags on the console.

Nope, I just have one controller 

@seanmaher17 

Please reach our Live-Support as soon as possible so they can pull up your account to take a deeper look into this with you. I'm sorry about the trouble and since you confirmed it's working on another account we'll need to get your account in the hands of a specialist to assist.

EA Help on Twitter

https://twitter.com/EAHelp

Live-Support

https://help.ea.com/en/contact-us/

I have the same issue and tried all the trouble shooting tips and still nothing. On hold for over an hour with live support and no one will pick up. I am so frustrated I paid all this money for the game that will  Not work as advertised, deleted the game and re installed it and still nothing which means I missed out on an entire week of the tises if war event and will not be able to unlock the BAR. I want my money back for false advertising 

@Ausfed All they keep telling me is that it's a knkwb issue and they are working on it and wont give me any other updates at al

Having exactly same issue, done all suggested fix’s and still not working. Two months on & you’d think EA would have an answer.

Same here