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jmsluvr's avatar
jmsluvr
Rising Novice
1 year ago

Re: connection issues. DICE, please help.

@EA_Aljo his console his actually further from his router, lol. my wifi is 5g, and when i go to my xbox settings it says i have full 5g connection and that all services are available. i have my console as close to my router as i possibly can, and as i said in my original post i have never had this problem up until now 4 days ago 

5 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    1 year ago

    @jmsluvr 

    Thanks for the details. As a test, try switching your connection to use a mobile hotspot. Let me know if that will connect.

  • jmsluvr's avatar
    jmsluvr
    Rising Novice
    1 year ago

    @EA_Aljo i just tried that and it worked! i connected the hotspot on my phone and it installed an update and worked. thank you SO SO much!!

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    1 year ago

    @jmsluvr 

    Great! Just to be sure, are you able to now connect on your normal connection after that update downloaded?

  • jmsluvr's avatar
    jmsluvr
    Rising Novice
    1 year ago

    @EA_Aljo unfortunately no, i tried that and it just went back to saying it can't go online but it works when connected to my hotspot 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    1 year ago

    @jmsluvr 

    That means the issue is either with your home network or your ISP. Are you sure there's no port for a wire? It would be pretty odd not to have one. If that is the case, I recommend contacting your ISP to let them know what's happening. It's possible there's a setting on your modem that is causing this. If you have access to it, make sure UPnP is enabled. Also, your NAT needs to be either moderate or open.

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