Re: Game Keeps Crashing don't know what to do HELP!

Bump

^^^

HEY EA. TAKE A HINT. We're getting kind of PISSED here.

Im already pissed!!! In DX11 it workes better but still crashes. This game is in a early beta version! Fuuuu! Have to unsubscribe this useless Origin Primier

Is EA even reading this HQ? 

Also crashing every 5-10 minutes. 1080ti, latest drivers. system ultra stable in a range of other games.

I get a pop up that is stuck in the background saying:
DirectX function 'Dx11Renderer::map" failed with DXGI_ERROR_DEVICE_REMOVED) "The video card has been physically removed from the system, or a driver upgrade for the video card has occurred. "). GPU: "NVIDIA GeForce GTX 1080 Ti", Driver: 41694. This error is usually caused by the graphics driver crashing; try installing the latest drivers. Also, make sure you have a supported graphics card with at least 2GB.

And event log:

Faulting application name: bfv.exe, version: 1.0.67.38148, time stamp: 0x5be4b75f
Faulting module name: KERNELBASE.dll, version: 10.0.17134.407, time stamp: 0x99042cc0
Exception code: 0x887a0005
Fault offset: 0x000000000003a388
Faulting process id: 0x3740
Faulting application start time: 0x01d48097ccb5f3f2
Faulting application path: C:\Program Files (x86)\Origin Games\Battlefield V\bfv.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 46356e64-ba35-44d6-a612-a2b6bfd562eb
Faulting package full name:
Faulting package-relative application ID:

I've tried on max graphics, min graphics. same both.

Someone in another thread is saying that disabling XMP memory profiles in their BIOS is finding them able to play.

https://answers.ea.com/t5/Technical-Issues/Keep-crashing-with-no-error-after-about-5-20-mins-BFV/m-p/7183773/highlight/true#M2030

So... "Overclocked" RAM is a potential root cause? If so... This is BS. I didn't have this problem using XMP profiles during the Alpha or Beta.

Where the FK is EA here, BTW? I saw a "community manager" floating around SOMEWHERE. Guess he chickened out?

bump

Ok guys, I have a tentative suggested fix I just used and seems to work. note, my results stem from a single session of Breakthrough, so take it as you will.

Previously, I tried to roll back to the last Nvidia drivers. That didn't work, but recently I started thinking about that. those updates were released 5 days before the newest ones and probably had RTX in them, so I decided to roll back to the Oct 11 drivers ( Version 416.34). 

I can happily says I have been playing the last 2 hours with no issue beyond bad teammates 🙂

Gives this a try, and please post your results. 

Reverting back to 416.34 only made the game crash AS SOON as I could see the map. HARD crash. As in... My entire system cycled.

HOWEVER... Having tried literally EVERYTHING you can read in the many threads about this...

I finally tried disabling the XMP profile for my memory.

FIXED.

Are you F'ING KIDDING ME!?!? EA has made a REAL pile of SHT code this time. WOW.

There are still lots of stupid bugs in the game, though... STILL not buying it. I was stuck in the deployment screen several times - having apparently DEPLOYED - and didn't get to see myself get killed.

EA: It's called QUALITY ASSURANCE. Look INTO IT.

And, for the record, I consider NOT being able to use the XMP profiles of my very expensive memory kit to be a HUUUUUUGE bug. Completely and utterly UNACCEPTABLE.

FIX IT.

As for my:
DirectX function 'Dx11Renderer::map" failed with DXGI_ERROR_DEVICE_REMOVED) "The video card has been physically removed from the system, or a driver upgrade for the video card has occurred. "). GPU: "NVIDIA GeForce GTX 1080 Ti", Driver: 41694. This error is usually caused by the graphics driver crashing; try installing the latest drivers. Also, make sure you have a supported graphics card with at least 2GB.

I managed to get an hour of game time with NO CRASH by forcing the game into DX12 mode.  Very odd since others are being told to go to DX11 mode to fix these issues.  Tentatively SOLVED for me.

So I've managed to correct my crashing (so far at least) now that I've disabled DOCP RAM settings for my Ryzen setup 🙂 This is essentially XMP for Intel setups. 

I managed to play a 30 minute game of Breakthrough without an issue and although it's annoying having to turn off a specific RAM profile it seems to have fixed things for me.  Could give that a try.

Thats the point. U have to set the memory auto frecuencies in the BIOS. In other words u have to set default ram and turn off DOCP/XMP profiles and lost the real performance. I cant believe this BUG, this game is unnestable where all the other games arent.

I hope this bug will be solved soon.

Hey everyone,

Thanks for all the information and reporting you have done. I have sent this issue on to the teams and we will investigate on what is going. 

Thank you for your patience! 

/Atic 

Stuck with small black window that goes out after about 3 mintues with "Battlefield V has stopped working"

Wow. We get a reply, and on Thanksgiving none the less. I don't know whether to be thankful or sad you had to work.

Either way, took you long enough. At least now we know it's acknowledged. 

@EA_Atic "Patience" is not the word I'd use to describe what I feel about this situation right now.

Being blunt here... You guys took WAY too long to acknowledge this thread and the problems contained herein. It's as if you guys forgot that this is a AAA title from a massive franchise that you peddle to us. Day 1 issues like this should have been caught CLEAR before the release. So we're all a little upset that something so ridiculous is holding us back from playing this game that we've been waiting for.

Please get your dev teams to find the issue and fix it - post-haste. Would be great to see a patch ASAP.

That said... Happy freakin' turkey day.

So DX12 still crashes.  Instead of DXGI_ERROR_DEVICE_REMOVED though its a DXGI_ERROR_DEVICE_HUNG

Game crashes often. No resolution in sight. Not happy.

I just want to confirm that disabling XMP and using "auto" profile ram in bios has fixed the problem.

I hope EA fix that, i never had any problem before that mini patch that loaded in game screen.

i tryed everything before, even reinstalled windows. Disable XMP fixed it

But i had disabled XMP... It was auto from begin

So yeah my disabling of XMP on my system worked initially but it's now crashing again.

I honestly reckon it's an issue with the game engine in all honesty, there's just something not right here with so many systems falling victim to this crash.

I genuinely don't expect  them to fix it to be honest.

Same here, game keeps crashing (0xc0000005). Sometimes after 5 minutes, sometimes after 1 hour.

4790k / 1080ti / 16GB RAM, Win10 Pro x64, latest drivers