Re: Received ban, never told why even after response to appeal

They they need those preset text templates to much be better.

The wording used should be changed so the recipient doesn't feel like the response is being given from someone who's being a "donkey".

If the response has a section where the reviewer can include redefined reasons (ie racism, harassment, suspected use/use of 3rd party software, etc), then users can at least understand whether or not the ban has been seen by a person, and that the ban issued has some actual merit to it.

Otherwise, how is that person supposed to know that it's been processed even somewhat fairly if/when doesn't look that way to them?

So say the least, simply being told "processed and denied" without even a reason given is extremely frustrating, and just makes things much worse with customers.

If they think that they're being banned at random or just because they're new to a game, how are they supposed to have some sort of confidence that such won't happen again with a different game when they're never told otherwise?

As for the lack of people with some level of authority on the forums, I was more hoping that I could talk to someone who would be able to communicate with those behind the scenes, even if not directly.

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@ElliotLH wrote:
Hi @MissileManiaMan All you can do in these cases is to appeal again so the ban can be reviewed by another member of the ToS team. There unfortunately isn't anyone who can review bans on these forums.

Just to let you know, you get three appeals before no more will be accepted, so you still have two chances at the moment. Also, all appeals are handled by real people rather than bots, but the ToS team do use set-text templates when replying with the outcome.

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Unfortunately, it looks like I'm NOT going to be getting a second review as while the first one took about 2-2.5 hours for a response, I got the exact same response again, this time less than 3 minutes after submitting my second appeal (I checked my email almost right after such). Pretty sure humans don't make reviews that fast.

I don't think I'll be buying another EA game in the future since their customer service is clearly beyond awful. Not even willing to half-decently communicate with the customer, nor give a specific reason other than "Terms of Service".