Re: Screen Disconnects
Just tried playing after repairing and it still crashed before I could finish a game.
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10 Replies
EA_KentCommunity Manager
@thunderbud24 wrote:
Just tried playing after repairing and it still crashed before I could finish a game.
Thanks for giving it a shot for me. When you've got a chance can you pull up a DxDiag so we can take a look? For more info on how to grab the file check out the EA Help website. Once you have it you can attach it to this thread.
Thanks!
/Kent
Here you go.
- EA_Kent
Much appreciated!
Looking at the DxDiag it appears that Radeonsoftware.exe is hanging. I'm wondering if this might be related to the display issues you've been seeing. When you have a chance can you try setting up a Clean Boot on your PC to see if that makes a difference? If this is software-related that might help us narrow down what could be causing the issues.
For more details on how to set up a Clean Boot check out the EA Help site. Let me know how that goes when you're able. Thanks!
/Kent
I just tried playing after a clean boot and it went back to disconnecting the screen.
- EA_Kent
Hmm, I see.
Are you running the game in fullscreen, or are you using windowed mode? Also do you use DirectX 11 or Direct X 12?
/Kent
Im in fullscreen using DirectX 11.
- EA_Kent
@thunderbud24 wrote:
Im in fullscreen using DirectX 11.
Got it. Can you try changing it to DirectX 12 to see if that makes any difference at all? Let me know if the display is still getting stuck afterward.
/Kent
I've tried playing with DirectX 12 when you asked and while I tried it the game play was stuttery and I gave up on it before the game could crash but ill give it another try after I get back from a test.
I played full 3 games and it didn't crash or disconnect the screen but after a game starts there seems to be some stuttering is there anything I can do to fix that or will I have to just deal with it.
- EA_Kent
@thunderbud24 wrote:
I played full 3 games and it didn't crash or disconnect the screen but after a game starts there seems to be some stuttering is there anything I can do to fix that or will I have to just deal with it.
It sounds like your in-game settings just might need some tweaking. I'd recommend running through them and making some adjustments to see if that helps at all with the stuttering.
/Kent
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