OK so I thought I would post an update.
4 days later after being told I could get the ban lifted.and a response in 24 hours
I received the following email
Thanks for contacting us about your account action.
We got your note and did a full investigation of your account. After reviewing your case, we determined that we took the correct action in accordance with EA policies and procedures.
What this means
We have confirmed that your account was involved in cheating. Because of this, we will not remove the sanction on your account.
You break our rules(https://www.ea.com/terms-of-service#section6) if you:
• use software that interferes with or disrupts an EA Service or another user’s account.
• use undocumented features, exploits or cheats in-game that disrupts an EA Service or another user’s account.
• use software or cheats that disconnects other users from the EA servers.
Any questions?
• Read up on how to play by the rules at https://help.ea.com/en-us/help/faq/play-by-the-ea-rules/
• Review our full user agreement. This is what you agree to when you make an EA Account or use EA services: http://www.ea.com/terms-of-service
Thank you,
EA Terms of Service
Where do I report issues with the customer service team?
As they have not only lied to me, they have wasted 2 hours of my time and gave me false hope that the issue was sorted.
No reply to why I was flagged that a Russian ip had logged into my account and still allowed to play games.
No reply to the cheats that were being used.
No investgation
Being told I would be unbanned when I havent been.
Paying 50 bucks for a game that is effectively bricked.
Live chat repeating have a nice day Im a valued gamer though which is helpful.
Any advice where to go now w
