Response from EA please - RE: tickets submitted to EAHelp.com

Can I get a response from someone at EA regarding my multiple reports of hackers? I've gone through the official help at https://help.ea.com/en/help-home/?r=1EAhelp.com by creating tickets, each one including video evidence of the hacks. I've reported 9 times over the past 3 weeks. 

Case numbers: 

Case #148454707

Case #147875356

Case #146768701

Case #146763181

Case #148457750

Case #147126057

Case #147125959

Case #146922563

Case #146922249

Every email and update on the tickets I have kindly replied to and asked for additional help. I'm not certain I'm even being connected with a human being. Most emails seem generic and automated. Not one email or update has included anything useful, nor has any action been taken by EA in response to my reports. In fact, many emails and updates are referring me back to the same website I used to create the tickets. Some seem to be asking if I am sure that I want help. These are the responses from EA so far:

Message 1 (received 7 times):

Hi xxxxxxxxxx,

We’re sorry to keep you waiting. We know it’s frustrating when you have a problem and need help.

We'll email you and update your My Cases page as soon as we have new info.

Thanks for sticking with us,

EA Help

Message 2 (received 3 times):

Hello,

We wanted to check and see how things were going after we provided you more information about your recent request.

We’re happy to help if you still need us. You can review and update this issue from the My Cases page.

If the issue has since been resolved, you won’t have to do anything further.

Do you have another question? Visit EA Help and browse our Topics, or get help from the player community on Answer HQ.

Regards,
The EA Customer Experience Team

Message 3 (received 1 time):

Hi xxxxxxxxxx,

We noticed you reached out to our advisors because you need help with your game. Have you checked EA Help?

You can also check the Answers HQ community to see if someone else has already answered your question.

Still need help? Let us know and we’ll get back to you as soon as we can.

Thanks,

EA Help

Message 4 (received 1 time):

Hello,

We wanted to check and see how things were going after we provided you more information about your recent request.

We’re happy to help if you still need us. You can review and update this issue from the My Cases page.

If the issue has since been resolved, you won’t have to do anything further.

Do you have another question? Visit EA Help and browse our Topics, or get help from the player community on Answer HQ.

Regards,
The EA Customer Experience Team

Message 5 (received 1 time):

Hello xxxxxxxxxx,

Thank you for contacting EA. My name is xxxxxxxxxx, and I hope you're doing well.

After reviewing your case, I came to know that you want to report a player who is spoiling the enjoyment of the game. I will do my best to help you with the issue.

Thankyou for bringing this to our attention but for us to formally investigate this complaint and get more information about the incident, I would request you to please submit a report in this webform below -
https://help.ea.com/help/faq/report-players-for-cheating-abuse-and-harassment/

I'm looking forward to your reply to help you further.

And please feel free to contact us back if you need any other assistance.

Thank you for contacting EA.
Have a great day!

Still need help? You can reach us on help.ea.com .

xxxxxxxxxx
EA Help

Message 6 (received 1 time):

Hello xxxxxxxxxx,

Hello Player,

Thank you for contacting EA help. My name is xxxxxxxxxx and I will assist you with your issue today.

I see you have an issue with the Account. I will do my level best to help you out.
Being a Gamer, I can understand how it feels if you face any issues with your Game.

the correct procedure to highlight such matters is through this article.
Here is the link.
https://help.ea.com/en/help/faq/report-players-for-cheating-abuse-and-harassment/

Please do not hesitate to let us know. You can also find answers to common questions on our Help Center at http://help.ea.com, or ask our community experts by visiting Answer HQ at http://answers.ea.com.
Still need help? You can reach us on help.ea.com.

Thank you once again for contacting EA Help!

Have a great day and stay safe!
Regards
xxxxxxxxxx

Still need help? You can reach us on help.ea.com .

xxxxxxxxxx
EA Help

Message 7 (received 1 time):

Hello xxxxxxxxxx,

Thank you for contacting EA Help!

My name is xxxxxxxxxx, I hope you are doing well.

I will assist you today with your concern. After reviewing your email, I came to know that the concern is regarding Cheater/Hacker. Please be assured I will provide you all the relevant information about the same.

We are really sorry to hear that you had such a bad experience while playing the game. We at EA want the players' time to be fun and enjoyable. Unfortunately, there is always some players who perform unethical practices which halts Gaming experience. Please be assured we do not tolerate cheats or hacks in the game, we always check if there is anything suspicious or if someone is violating the game policy. I appreciate your efforts towards gathering and providing information, which will help us a lot. I would like to inform you that I have forwarded your case to the team and be assured, your concern is our priority, and we'll do our best to assist you further with the issue. We will investigate this report and take action in accordance with our team. Due to our Privacy Policy, we will be unable to disclose the results of this investigation, or any actions taken against the reported account(s). You can report on this link as well. https://help.ea.com/en/help/faq/report-players-for-cheating-abuse-and-harassment/

We await your response, please revert back to the same E-mail address.

Let us know if you still face any other issues. We are here to help you.

I appreciate for your patience and understanding on this matter.
You can also find answers to common questions on our Help Center at http://help.ea.com, or ask our community experts by visiting Answer HQ at http://answers.ea.com.
Follow EA Help on Twitter for more updates. https://twitter.com/EAHelp

Still need help? You can reach us on help.ea.com .

xxxxxxxxxx
EA Help

Message 8 (received 1 time):

Hello xxxxxxxxxx,

Still need help? You can reach us on help.ea.com .

xxxxxxxxxx
EA Help

Message 9 (received 1 time):

Hello xxxxxxxxxx,                           Hi there, Thank you for reaching out to EA help! My name is xxxxxxxxxx and I will be assisting you today. I understand you have encountered a hacker while playing your game. Thank you for highlighting that to us, we appreciate your enthusiasm and dedication to keep our games fair for all. However, the correct procedure to highlight such matters is through this article. Here is the link. https://help.ea.com/en/help/faq/report-players-for-cheating-abuse-and-harassment/ Should you need any further assistance you can reach out to us any time or you can also contact us through our live chat channel https://www.help.ea.com and select the option as live chat. Thank you for contacting EA Help! Have a great day.                           Still need help? You can reach us on help.ea.com . xxxxxxxxxx EA Help

Message 10 (received 1 time):

Hello xxxxxxxxxxx,                           Hello,  Thank you for contacting EA Support. My name is Uddeshye, I will be your assigned EA Support Expert today. After reviewing your email, I came to know that the concern. Please be assured I will provide you all the relevant information about the same. In order to verify your account, can you please help me with your registered email address along with the EA username? I appreciate for your patience and understanding on this matter. I hope you'd find these instructions helpful, but don't hesitate to contact us further if you need any assistance with EA Products. You can also find answers to common questions on our Help Center at http://help.ea.com, or ask our community experts by visiting Answer HQ at http://answers.ea.com. Follow EA Help on Twitter for more updates. https://twitter.com/EAHelp Thank you again for contacting EA Help! And please feel free to reach out to us again through https://help.ea.com in case you need further assistance with this issue or any further queries you might have in the future. Be safe, stay healthy and take care of yourself. Best wishes, xxxxxxxxxx                           Still need help? You can reach us on help.ea.com . xxxxxxxxxx EA Help

Message 11 (received 1 time):

Hello, Thank you for reporting your concern and helping make our the EA app community a positive place to play. WE REVIEWED YOUR REPORT AND DIDN'T TAKE ANY ACTION THIS TIME.

HERE'S WHY: We investigate the context before deciding if reported content or accounts follow the guidelines in our Positive Play Charter and the rules in our User Agreement. Sometimes, a single comment in a broader conversation—or an opinion that differs extremely from yours—may not be a violation. If this was a voice chat report, we don’t currently collect voice data or recordings so we can't take any action on voice chat. We're still working on the best way to review reported voice chats.

TWO OTHER OPTIONS: 1. If you're playing on console, you can also report those voice chat interactions to the platform owner, and they may take action on that player's console account. 2. In-game, you can mute or block players who are ruining your fun and breaking the rules.

While this decision may not be what you hoped for, please don’t let it discourage you from reporting concerns in the future. Your reports contribute to the healthy, positive community we’re building. Even if we didn’t take action this time, reporting helps us improve our systems and make sure that we’re keeping things fun, fair, and safe for all. Thanks, EA Help Read More https://help.ea.com/en/help/faq/report-players-for-cheating-abuse-and-harassment/