Submit a level 0 bug, and the Battlefield V account is banned?

Because I haven't played for a long time, it was about July 8th that I played a few words, and my career level suddenly changed to 0. I also tried many official methods such as reloading the game, repairing the game and clearing the cache, so it wasn't my computer problem. This career level is a bug in the server, and it has nothing to do with the local archive. I want to break through this 0 career level, but after I play, I will prompt: I cannot get your report. . . . . Therefore, I'm stuck in an infinite loop, and I can't gain experience. I've always had a career level of 0, and there's no settlement interface after playing. Other rewards can't be obtained normally, which seriously affects my game experience. I hope the official can pay attention to it and take some patience to help me solve it. Thank you very much. Support EA platform, help me to fix it or restore the game data before July. Origin account number: [edit: email address removed] EA ID :IEIAI7I