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Anonymous's avatar
Anonymous
7 years ago
Solved

Support System Technical Issues

My account was logged in from Russia and I have since received a fair fight ban for 1 week. Upon placing a support ticket I received an automated email reply restating that I am banned for a week an...
  • EA_Blueberry's avatar
    EA_Blueberry
    7 years ago

    Hey @Vesuvius2001

    We're sorry to hear what happened to your account, however this is not something our forum team will be able to assist with. Please open up a new case at our Help site and make sure you selecting the following categories below so you are routed to speak with our live-support team for assistance.

    1. Open up a case by clicking here
    2. Select Battlefield V as your game/product.
    3. Select Manage My Account.
    4. Select Hacked Account.
    5. Click the blue Select "Contact Option button."
    6. Opt for live-chat or a phone call.

    Here are some tips on keeping your account safe for unauthorized access. 

    https://help.ea.com/en-us/help/account/how-to-maintain-account-security/

EA_Blueberry's avatar
EA_Blueberry
Icon for Community Admin rankCommunity Admin
7 years ago

Hey @Vesuvius2001

We're sorry to hear what happened to your account, however this is not something our forum team will be able to assist with. Please open up a new case at our Help site and make sure you selecting the following categories below so you are routed to speak with our live-support team for assistance.

  1. Open up a case by clicking here
  2. Select Battlefield V as your game/product.
  3. Select Manage My Account.
  4. Select Hacked Account.
  5. Click the blue Select "Contact Option button."
  6. Opt for live-chat or a phone call.

Here are some tips on keeping your account safe for unauthorized access. 

https://help.ea.com/en-us/help/account/how-to-maintain-account-security/

  • Anonymous's avatar
    Anonymous
    7 years ago

    OK so I thought I would post an update. 

    4 days later after being told I could get the ban lifted.and a response in 24 hours

    I received the following email

    Thanks for contacting us about your account action.

    We got your note and did a full investigation of your account. After reviewing your case, we determined that we took the correct action in accordance with EA policies and procedures. 

    What this means 

    We have confirmed that your account was involved in cheating. Because of this, we will not remove the sanction on your account.

    You break our rules(https://www.ea.com/terms-of-service#section6) if you:
    • use software that interferes with or disrupts an EA Service or another user’s account.
    • use undocumented features, exploits or cheats in-game that disrupts an EA Service or another user’s account.
    • use software or cheats that disconnects other users from the EA servers.

    Any questions?
    • Read up on how to play by the rules at https://help.ea.com/en-us/help/faq/play-by-the-ea-rules/
    • Review our full user agreement. This is what you agree to when you make an EA Account or use EA services: http://www.ea.com/terms-of-service 

    Thank you, 
    EA Terms of Service

    Where do I report issues with the customer service team?

    As they have not only lied to me, they have wasted 2 hours of my time and gave me false hope that the issue was sorted. 

    No reply to why I was flagged that a Russian ip had logged into my account and still allowed to play games.

    No reply to the cheats that were being used.

    No investgation

    Being told I would be unbanned when I havent been.

    Paying 50 bucks for a game that is effectively bricked. 

    Live chat repeating have a nice day Im a valued gamer though which is helpful.

    Any advice where to go now  w

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