Forum Discussion

NDawg94's avatar
NDawg94
7 years ago

This ea account is restricted from accessing any online features...

"this ea account is restricted from accessing any online features if you believe you have received this message in error please contact customer support. please check ea.com/unable-to-connect for mor...
EA_Jason's avatar
EA_Jason
Icon for EA SPORTS FC™ Team rankEA SPORTS FC™ Team
7 years ago

Hi everyone,

Thanks for raising this with us. We have noticed that you, the BFV trial players, are unable to access the online portion of the trial and we're looking into it.

Thank you for your patience whilst we're looking into this 🙂

Kintekers's avatar
Kintekers
7 years ago

Thanks for the reply Jason.

At least we are a step closer. Any news in regards to a timescale for a fix to be implemented?

From the information that was provided to me by Online Support, The "Senior Support Team"  (I believe this was the term support referred to) was aware of an issue yesterday afternoon. (Presumably caused by the update that had been pushed a few hours prior?) Has any progress been made on this? Do you have to adhere to a time frame for the team to have the issue resolved by?

Thanks, 

Kinetekerz.

  • Shimoda11's avatar
    Shimoda11
    7 years ago

    Same problem here. I have been also told, they are working on it.

    • petr_kuz's avatar
      petr_kuz
      7 years ago

      Guys, I fixed it! Takes about 5 sec. upgrade to premium. Works like charm 

      • petr_kuz's avatar
        petr_kuz
        7 years ago

        Yet the “senior support team” said that this won’t work/help. U get the 5$ refunded when get premium for 20$. So its 15$ extra

  • florion6699's avatar
    florion6699
    7 years ago

    Sopke to eat help today .they are working on the issue. I'm in the same boat. Trail won't let me play online. If you speak nice, they even reset my trial time and gave me code for an additional 15 percent off future purchase. This sucks, but they are working on it. If anybody else has news pls keep us updated.

  • bmanx1247's avatar
    bmanx1247
    5 years ago

    i am now using the epic game free battlefront and hanve had the same problem please help

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