Where the hell are you EA? Can we get an update.....way to go on your customer service! Let's go..,.how hard is it to give us some feedback....
I was told by customer support that multiplayer is not available for trial members - even though that's how i had spent most of my time playing it.
It they all of a sudden decided to remove the online for trial members then I'd like my money back.
What would even be the point of a trial if you can't really try the full game...
In the same boat. Bought the trial just to play online, doesn't work. That's false advertisement. Want a refund too.
Basically future customers mean nothing to EA. I too spent my money just for the trial, do they really think we will buy the game after being treated like garbage. No response from EA, no help, too had for us. In Canada and more specifically in Quebec, there are laws to protect the consumer, just like this. It is a clear case of theft and false advertising . If I don't hear something soon from a EA, I will seriously look into all my options. Shame, shame on you EA. No wonder you are loosing your market share...
Just read and watched this you tube video, sums up how bad of a job Ea has done with this game....
https://www.vg247.com/2019/01/22/battlefield-5-player-visibility-problem-in-hilarious-video/amp/
Hi,
I like the game. There are bugs but call me lucky but it runs well on my system.
And visibility is not so bad and there are many players who are not aware of their surroundings. But you also don't watch every corner. And on objective areas you have an indicator if there is an enemy within the objective area. I also played alpha and beta and many things were improved.
I am also dissapointed about some things, like the problem discussed here, actual not present features or non working achievements.
So there is work to do for DICE (not EA) to fix this but I am positiv that they will make it. Maybe I have played to much BFBC2, BF3, BF4 and BF1 so I am aware that there are bugs in BF games.
Greetz
Real_Cabal
Community ManagerHey, @Centurion2I
The Play First trials for both EA Access and Origin Access allow you to play Battlefield V Online Multiplayer.
The error message that customers are receiving right now for Origin Access Premier Play First Trials is being investigated by our teams, we apologize this happened. The team attempted to address this error recently but the fix did not stick so they're working on more options. Some customers have been able to fix this by switching from DX12 to DX11 (Also disabled DX12 enabled in the BF menu settings), however it's not working for everyone.
In some cases though, it could be another thing. Some EA accounts may be restricted from accessing online features if they've been set up as a child account. There are laws EA must abide to in order to protect children from online abuse. Here is some more info on that: https://help.ea.com/en-us/help/account/online-access-for-child-accounts/
Concerned that could be the reason? Contact our Live-Support to investigate further for you by opening up a case HERE
We appreciate your patience on this and we'll do our best to provide an update to you ASAP.
All the things you have stated are not the case for anyone. Pls, we we're all able to play before last update and now no. It has been over a week for many and all you have shared with us is the regular pr crap we've all gotten since contacting EA. Using children as an excuse is wrong. Please forgive me, for being a little angry, but nothing new as been shared. What's even worse in my opinion is I really don't think you guys have any idea what is going on. I've been loyal for many years, but this is why EA is loosing customers. If you don't know, tell us you don't know, not using excuses. How would you feel Mr blueBerry if you paid for something and they said sorry we might get back to you..... I've worked all my life in customer service and in my opinion, I would be asking, what can we do to make this right!!!!!
When will this be fixed come on ea!! I just purchased origin access on my second pc so when my friend comes from out of town this weekend we could play bfv!!!! I am pissed I paid 5$ for the month. This game is the only reason I purchased it. I sure hope this is resolved by Friday. I was even thinking of doing the full premiere so my second pc has access to the same games as me so guests could play. Get it fixed please. And I hope you keep us all in the loop so we know when to expect a fix.
Thank you for the update - Yeah I didn't really buy what the rep was saying and didn't make a big deal out of it as I actually own the game for the Xbox One X and typically would play the trial when the Xbox was being used by the wife, but it would be nice that a fix be put in place for those who don't have any other option to play it. Its a real shame this has happened because the game is a blast to play.
My largest concern at this point is the fact that literally half my month of Origin Access Basic (or whatever the offical name is) has expired. Whilst it's not sold exclusively as a way to demo Battlefield V, EA has to be aware that that is a pretty major selling point, and for me at least, the sole one.
