Community ManagerHey, @Centurion2I
The Play First trials for both EA Access and Origin Access allow you to play Battlefield V Online Multiplayer.
The error message that customers are receiving right now for Origin Access Premier Play First Trials is being investigated by our teams, we apologize this happened. The team attempted to address this error recently but the fix did not stick so they're working on more options. Some customers have been able to fix this by switching from DX12 to DX11 (Also disabled DX12 enabled in the BF menu settings), however it's not working for everyone.
In some cases though, it could be another thing. Some EA accounts may be restricted from accessing online features if they've been set up as a child account. There are laws EA must abide to in order to protect children from online abuse. Here is some more info on that: https://help.ea.com/en-us/help/account/online-access-for-child-accounts/
Concerned that could be the reason? Contact our Live-Support to investigate further for you by opening up a case HERE
We appreciate your patience on this and we'll do our best to provide an update to you ASAP.
All the things you have stated are not the case for anyone. Pls, we we're all able to play before last update and now no. It has been over a week for many and all you have shared with us is the regular pr crap we've all gotten since contacting EA. Using children as an excuse is wrong. Please forgive me, for being a little angry, but nothing new as been shared. What's even worse in my opinion is I really don't think you guys have any idea what is going on. I've been loyal for many years, but this is why EA is loosing customers. If you don't know, tell us you don't know, not using excuses. How would you feel Mr blueBerry if you paid for something and they said sorry we might get back to you..... I've worked all my life in customer service and in my opinion, I would be asking, what can we do to make this right!!!!!
When will this be fixed come on ea!! I just purchased origin access on my second pc so when my friend comes from out of town this weekend we could play bfv!!!! I am pissed I paid 5$ for the month. This game is the only reason I purchased it. I sure hope this is resolved by Friday. I was even thinking of doing the full premiere so my second pc has access to the same games as me so guests could play. Get it fixed please. And I hope you keep us all in the loop so we know when to expect a fix.
Another day, and still no news......
To EA
It's one thing to ignore your clients and the issue at hand, but please explain to me the following
It's been almost 2 full weeks the online trial does not work, why are you still promoting the trial for origin access members? More people are continuing to pay for the trial and you know it doesn't work. What would you call that? At the very least, please take it down from your site, so no others will pay for nothing. That would be the right thing to do!!!!!!!
