To EA
It's one thing to ignore your clients and the issue at hand, but please explain to me the following
It's been almost 2 full weeks the online trial does not work, why are you still promoting the trial for origin access members? More people are continuing to pay for the trial and you know it doesn't work. What would you call that? At the very least, please take it down from your site, so no others will pay for nothing. That would be the right thing to do!!!!!!!
Community ManagerThank you for your patience waiting on us to get back to you on this. I've found out some good news that the team is planning to have this addressed very soon. Once the fix goes live I'll update the thread so you're all aware. If you lost any hours due to this error or are concerned with your Origin Access membership, please don't hesitate to reach out to our Live-Support team by phone or chat to discuss how this impacted your membership.
Click here to speak with an EA Advisor
Much appreciated the response.
When is this update coming out? I just bought vault package or whatever, all I wanted to do was play battlefield since it is not on steam. I can't play and I did the dx12 enable/disable, I talked to support and they said update is coming out(not when) but they didn't tell me this has been an ongoing problem. I only have like 140 gb so I can only download a couple games at a time, Im going to super pissed and want a refund if the multiplayer doesn't work for Battlefield 1 or Battlefront 2.
The ongoing issue is only for battlefield 5 trial. All other games should work normally. If not, then you have another problem. To answer your question, yes it is a known issue and EA has done nothing for 2 weeks, but continue to sell their trial that does not work . EA please stop selling your trial that does not work. People work hard for their money and should be aware they are throwing it away......
Any comment from EA would be nice ...eta?
