Forum Discussion

DaavidLee's avatar
DaavidLee
2 years ago
Solved

Why do I get banned without playing multiplayer mode?

Recently I wanted to replay the Battlefield 2042 series, but was prompted that I was banned from using the online mode. After looking up the email, I realized that I was banned a long time ago. In t...
  • EA_QueenBee's avatar
    EA_QueenBee
    2 years ago

    Hey @DaavidLee,

    Unfortunately we're not able to help with bans here on the forums. If you'd like to raise a dispute, you can always reach out to our terms of service team via the steps in this article. They'll be able to take a look at this for you.

EA_QueenBee's avatar
EA_QueenBee
Icon for Community Manager rankCommunity Manager
2 years ago

Hey @DaavidLee,

Unfortunately we're not able to help with bans here on the forums. If you'd like to raise a dispute, you can always reach out to our terms of service team via the steps in this article. They'll be able to take a look at this for you.

DaavidLee's avatar
DaavidLee
2 years ago

Hello.

Yep, I understand your scenario and have tried this. I filed a complaint according to the process on the page. But I didn't receive anything back and there is no record of it in My Case. That means I don't know if a successful communication was made with the service team.
I wish there was a way that I could actually know that there was communication with the team, I need to address this issue regarding the ban.

  • EA_Rtas's avatar
    EA_Rtas
    Icon for Community Manager rankCommunity Manager
    2 years ago
    @DaavidLee If you are unable to see a case then it may not have gone through as even closed cases should be visible in there.

    I would advise contacting again to put in your appeal as we are unable to help with banned accounts here on the forum.
    • DaavidLee's avatar
      DaavidLee
      2 years ago
      @EA_Rtas OK, I'll try again. But several of my previous attempts have failed. After submitting it shows that it has been successfully appealed, but it is still not visible in the case.
    • DaavidLee's avatar
      DaavidLee
      2 years ago
      @EA_Rtas no,still.Im desperate.Its a death loop
      • EA_Rtas's avatar
        EA_Rtas
        Icon for Community Manager rankCommunity Manager
        2 years ago
        @DaavidLee It can take several days to receive a response on an email case. I understand it's frustrating but you'll have to persevere with Support as there is nothing we can do for banned accounts here on the forum.

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