Product: Battlefield V
Platform:Microsoft XBOX One
Please specify your platform model. Microsoft Xbox One
Are you using any software with an overlay? No
Which part of the game is the issue happening in? Game Menu
In which game menu were you when the bug occurred? All menus.
Please select your region Europe
On which server did this happen?
When did this happen? (dd.mm.yy hh:mm)
Summarize your bug Since the update, I am being recognised as a trial player for some reason. The only modes I can access are War Stories & Practice, no multiplayer. Whenever I try to play multiplayer, I am prompted with a 'This content is not available to you as a Battlefield V trial player'. Then linked to the BF store where I can purchase either edition of the game. Microsoft Store still recognises that I purchased and own the game. I am not a trial player and have owned the standard edition since very soon after release day. I have no idea how to fix and have had no response from social media help teams all day. Anyone have any idea?
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? N/A
What happens when the bug occurs? Refuses access to multiplayer.
What should be happening instead? Grant access to multiplayer.
Product: Battlefield V
Platform:Microsoft XBOX One
Please specify your platform model. Microsoft Xbox One
Are you using any software with an overlay? No
Which part of the game is the issue happening in? Game Menu
In which game menu were you when the bug occurred? All menus.
Please select your region Europe
On which server did this happen?
When did this happen? (dd.mm.yy hh:mm)
Summarize your bug Since the update, I am being recognised as a trial player for some reason. The only modes I can access are War Stories & Practice, no multiplayer. Whenever I try to play multiplayer, I am prompted with a 'This content is not available to you as a Battlefield V trial player'. Then linked to the BF store where I can purchase either edition of the game. Microsoft Store still recognises that I purchased and own the game. I am not a trial player and have owned the standard edition since very soon after release day. I have no idea how to fix and have had no response from social media help teams all day. Anyone have any idea?
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? N/A
What happens when the bug occurs? Refuses access to multiplayer.
What should be happening instead? Grant access to multiplayer.
