Forum Discussion

Acronyx1247's avatar
Acronyx1247
2 years ago

(Xbox SX) says I’m a trial player but I have x box gamepass ultimate

Hey so I recently installed battlefield5(digital) through Xbox app idk if that would help solve the problem but anyways I did the beginning stuff and when I tried to play multiplayer it said that I’m...
ElliotLH's avatar
ElliotLH
Hero+
2 years ago
Hi @Acronyx1247 The account owner would need to contact Xbox support so they can remove the trial status from the Live account. It may be something which EA Help can assist with too, but as the issue is with an Xbox account, it'd be best to start with Xbox support first of all.
Acronyx1247's avatar
Acronyx1247
2 years ago

Hey sorry for replying late I’ve been busy. I’ve decided to just use another ea account I have and link that one to my dads account(under his name in the profile he has “ultimate” for game pass thing, I’m guessing it’s because the game pass was bought for his account idk how it works)it works fine as of now I have no problems I guess that’s a solution lol. Well thank you for the help it’s appreciated. Have a good day.

  • ElliotLH's avatar
    ElliotLH
    Hero+
    2 years ago
    @Acronyx1247 Glad you got it sorted out without needing to battle to get permissions changed with support teams.

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